Farmers Insurance District 1311 Opportunities ยท 1 week ago
Licensed Customer Service Represenative
Burnsville, MN
Full-time
Onsite
New Grad, Entry LevelFarmers Insurance District 1311 is seeking a Licensed Customer Service Representative to join their team in Burnsville, Minnesota. In this role, you will provide exceptional customer service, handle policy change requests, and develop client relationships while working independently and as part of a team.
Insurance
Responsibilities
Process customer policy change requests
Handle all incoming claim calls from customers and follow-up
Document each customer contact in eAgent
Immediately greet all customers, entering the office, in a friendly and helpful manner
Take premium payments from customers
Ask each customer for referrals and explain our referral program
Verify phone numbers, addresses and email addresses with each customer contact and update customer information
Answer incoming phone calls on the first ring
Return all phone messages promptly
Share training and education knowledge and expertise with team members
Generating insurance quotes
Provide exceptional customer service and support
Develop and maintain client relationships
Obtain prospects information such as name, address, vehicle information and enter into quote sheets
Informs customers of promotions and new or upgraded products using prepared scripts
Work independently and as part of a team
Qualification
Required
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable
Possess an upbeat, positive and enthusiastic attitude
Create relationships from a cold start
Proficiency to multi-task, follow-thru and follow-up
Confident, self-starter who works well independently
Must have ability to multi-task
Professional phone etiquette
Career minded vision
Excellent Spelling and Grammar skills
Great Customer Service Skills
Problem-Solving Capabilities
Works well with other employees and is a team player with a positive attitude
A Property & Casualty insurance license is required
Driven and goal-oriented individual
Benefits
Paid Time Off (PTO)
Flexible Schedule
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Mon-Fri Schedule
Career Growth Opportunities
Company
Farmers Insurance District 1311 Opportunities
Farmers Insurance Group is an American insurer group of vehicles, homes and small businesses and also provides other insurance and financial services products.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase