Customer Specialist | Sign-On Bonus! jobs in United States
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CarMax · 1 day ago

Customer Specialist | Sign-On Bonus!

positionSouth Portland, ME
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

CarMax is recognized as one of the Fortune 100 Best Companies to Work For, offering great pay and benefits. As a Customer Specialist, you will provide an iconic experience for customers by guiding them through their CarMax journey and ensuring a positive experience in buying and selling cars.

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Responsibilities

Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory
Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

Qualification

Customer service experienceCommunication skillsMicrosoft Office SuiteRelationship buildingTeamworkAttention to detailProblem-solvingTime management

Required

Demonstrate exceptional communication skills
Display confidence in self, the product and CarMax
Ability to build and maintain strong relationships
Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
Balance the needs of the Customer and the business when making decisions
Seek to fully understand and meet Customer needs
Create win-win solutions to Customer issues
Get work done well, on time and follow the right process
Drive work processes and pay close attention to detail
Perform multiple duties in a high energy, fast-paced working environment
Read, interpret and transcribe data in order to maintain accurate records
Lift objects that weigh as much as 25 lbs
High School Diploma, or equivalent
Valid Driver's License

Preferred

Sales and customer service experience, in an area such as retail, preferred
Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

Benefits

401k match
Car discounts
Paid time off
Paid leave

Company

CarMax

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CarMax provides an online platform for searching new and used cars, researching models, and comparing vehicles.
dateFounded in 1993
location
Richmond, Virginia, USA
people-size10001+ employees
web-link
http://www.carmax.com

Funding

Current Stage
Public Company
Total Funding
$98.19M
2021-06-08Post Ipo Equity· $98.19M
1997-01-05IPO

Leadership Team

T
Tom Reedy
Executive Vice President, Chief Financial Officer
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Charles Joseph Wilson
Executive Vice President, Chief Operating Officer
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Recent News

Morningstar.com
Deadline Soon: CarMax, Inc. (KMX) Shareholders Who Lost Money Urged To Contact The Law Offices of Frank R. Cruz About Securities Fraud Lawsuit
2026-01-03
Morningstar.com
KMX Deadline: KMX Investors with Losses in Excess of $100K Have Opportunity to Lead CarMax, Inc. Securities Fraud Lawsuit Filed by The Rosen Law Firm
2026-01-03
PR Newswire
Shareholders that lost money on CarMax, Inc.(KMX) Urged to Join Class Action - Contact Levi & Korsinsky to Learn More
2026-01-03
Company data provided by crunchbase