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BSN SPORTS · 3 days ago

Team Account Specialist

Fort Lauderdale, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

BSN SPORTS, a Varsity Brands company, is the largest team sporting goods equipment and apparel distributor in the United States. The Team Account Specialist serves as a key partner to NCAA athletic departments, guiding them through the uniform design and ordering experience while building strong relationships and providing exceptional communication.

ApparelManufacturingSporting Goods

Responsibilities

Cultivate, strengthen, and maintain long-term relationships with athletic uniform buyers across the United States

Act as the designated point of contact for assigned accounts, proactively providing updates, check-ins, and guidance throughout the season

Understand each program’s unique needs and timelines to ensure an exceptional customer journey

Develop and maintain expert-level knowledge of all AdiCustom uniform products, fabrics, fits, and customization options

Communicate new product launches, updated offerings, and design opportunities to assigned accounts

Assist with uniform design mock-ups, customization options, and ordering support

Support the entire order lifecycle—from initial inquiry to order placement—ensuring accuracy, timeliness, and smooth execution

Track order progress, monitor production timelines, and communicate updates or concerns to customers in a timely manner

Coordinate internally with design, production, and operations teams to resolve issues and fulfill special requests

Provide high-touch customer support via email, phone, and Help Center inquiries

Address concerns, troubleshoot challenges, and manage escalations in a timely and professional manner

Maintain clear and consistent communication with teammates, vendors, and internal departments when solving customer needs

Log interactions, maintain account notes, and ensure accurate CRM documentation

Assist with internal reporting related to orders, account activity, and product interest trends

Continue learning and participating in ongoing product education and training opportunities

Qualification

Customer serviceAccount managementOrder managementMS OutlookMS TeamsMS ExcelSales supportProduct knowledgeCommunication skillsAttention to detailOrganizational skills