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MSC Cruises · 1 day ago

Risk Management Specialist

Miami, FL

Full-time

Hybrid

Entry Level

1+ years exp

MSC Cruises is the world’s third largest cruise line brand, expanding its Risk Management team in the USA. The Risk Management Specialist will safeguard the organization by identifying, assessing, and escalating potential risks, managing communications related to incidents, and contributing to risk management processes.

LeisureTourismTravel

No H1B

U.S. Citizen Only

Responsibilities

Respond to inbound calls, emails, and incident reports regarding potential risks, claims, or safety concerns within MSC Cruises’ operations

Document and triage incident details accurately in the incident management system

Assess the urgency and severity of incidents to determine appropriate escalation pathways

Provide details to the Risk Management Manager, and the legal team following risk management procedures and initial response protocols

Communicate effectively with internal stakeholders, including Contact Center, Legal, Security, and Operations teams

Initiate follow-ups to ensure timely resolution of open cases

Maintain strict confidentiality of sensitive information

Support the analysis and trending of incident data to identify risk mitigation opportunities

Contribute to continuous improvement of risk management processes and contact center operations

Participate in ongoing training and development to stay current on hospitality industry risks and compliance requirements

Qualification

Risk ManagementIncident ManagementCommunication SkillsMS Office ProficiencyHospitality Industry ExperienceCustomer Service OrientationCritical ThinkingProblem-SolvingAttention to DetailTeam-Oriented Mindset

Required

High school diploma or equivalent required; associate or bachelor's degree preferred, ideally in Hospitality, Business, Risk Management, or a related field

Minimum 1-2 years of experience in risk management, hospitality operations, claims handling, or similar roles

Strong verbal and written communication skills

Ability to handle sensitive and confidential information professionally

Calm and professional demeanor under pressure

Strong organizational skills and attention to detail

Proficient with MS Office applications and incident/case management systems

Critical thinking and problem-solving

Customer Service Orientation

Attention to detail and accuracy

High degree of integrity and discretion

Ability to multitask in a fast-paced environment

Team-oriented mindset