Front Desk Agent - Limelight Snowmass - Winter jobs in United States
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Aspen Skiing Company · 1 day ago

Front Desk Agent - Limelight Snowmass - Winter

Aspen Skiing Company operates Limelight Hotels, which provide authentic and contemporary connections to their communities. The Front Desk Agent is responsible for welcoming and registering guests, coordinating with various departments, and ensuring a positive guest experience.

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Comp. & Benefits

Responsibilities

Welcome guests upon their arrival and assign rooms
Provide summary of the hotel and the amenities offered to guests
Coordinate with other departments daily needs or special requirements for all hotel guests
Recommend restaurants and activities for guest’s ability/skill level and interest
Responsible for maintaining cash bank and for daily settling of cash bank
Accept reservations, changes, and cancellations
Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
Comply with all policies of the hotels and Aspen One
Assist in emergency and security procedures as directed by management
Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand
Other duties as assigned

Qualification

Customer experienceFront desk experienceProblem-solving skillsActive listeningInterpersonal skillsAttention to detailTeamwork

Required

High School Diploma or high school equivalent
Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
Active listening and interpersonal skills to personalize the guest experience
Ability to act professional in a fast-paced environment
Strong attention to detail
Ability to work independently with minimal supervision
Ability to work effectively in team settings, contributing positively to group dynamics
Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance

Preferred

1 year of customer or guest experience
Previous front desk experience
Basis knowledge of local mountain, town activities and events in the area
Basic industry terminology
Knowledge of company policies and procedures

Benefits

Paid Time Off Programs
Paid Leave Programs
Employee Ski Pass
Other company perks

Company

Aspen Skiing Company

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At Aspen Mountain you can ski down the same runs that hosted World Cup races, ride through gladed powder stashes.

Funding

Current Stage
Late Stage

Leadership Team

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Adam Moszynski
Ski Instructor
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Darcy Conover
Ski Instructor
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