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Motorola Solutions · 1 day ago

Customer Care Back Office

Schaumburg, IL

Full-time

Onsite

Entry Level

$45K/yr - $50K/yr

2+ years exp

Motorola Solutions is a global community focused on enhancing public safety through technology. The Customer Care Back Office Agent will provide exceptional B2B support, primarily troubleshooting technical challenges for customers using Motorola Solutions Portals.

Cyber SecurityTelecommunicationsVideo

Growth Opportunities

No H1B

Responsibilities

Troubleshoot and resolve customer system and access issues promptly, utilizing the Salesforce Case Management system for effective tracking

Manage daily operations, including work distribution, backlog tracking, and ensuring adherence to service level agreements (SLAs)

Collaborate with internal business partners to address and resolve complex customer concerns

Perform user setups and manage the timely handling of PartnerEmpower applications, change requests, and support cases

Proactively identify and recommend process improvements, conduct quality checks/case audits, and assist in writing or updating knowledge base documentation

Qualification

Customer serviceProblem-solvingMultitaskingSalesforceTime managementSelf-directedVerbal communicationWritten communicationDetail-orientedCollaborative mindset

Required

A Bachelor's degree OR a minimum of two (2) years of experience in customer service/support

Strong problem-solving, time management, and multitasking skills

Must be customer-focused, detail-oriented, self-directed, and possess excellent verbal and written communication skills with a professional, empathetic, and collaborative mindset

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position