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PPG · 1 day ago

Aerospace Customer Service Representative

Los Angeles, CA

Full-time

Hybrid

Mid Level

$65K/yr - $75K/yr

4+ years exp

PPG is a leading company in industrial, transportation, consumer products, and construction markets. The Aerospace Customer Service Representative will handle all correspondence with assigned customers, process purchase orders, and ensure timely delivery of products while maintaining customer satisfaction.

Chemicals

No H1B

U.S. Citizen Only

Responsibilities

Process incoming purchase orders from customers and provide acknowledgement. Obtain any necessary revisions

Follow-up with relevant stakeholders to ensure delivery is made in accordance with the confirmed ship dates

Provide updates to customers on purchase order delivery progress

Participate in scheduled calls/meetings with customers to review open orders, pending returns, etc

Allocate parts for shipment. Work with various departments to ensure orders ship in a timely manner

Assist AR team to resolve customers issues that are blocking payments. Including discussing with customers and processing any necessary credits

Be the primary point of contact for customer inquiries about products, order status, quotations and dispositions, or complaints. Escalate inquiries to respective department or commercial team to get feedback for customers

Obtain and maintain Export Documentation

Maintain accurate and detailed records of customer complaints, orders and interactions

Provide support for AOG (Aircraft on Ground) requirements. Must carry AOG cellphone on a rotating basis (one-week intervals), to provide 24-hour support

Qualification

Customer service experienceCustomer relationship managementHigh volume email handlingIndependent workTeam collaboration

Required

Only U.S. Citizens, Green Card holders, and political asylees or refugees are eligible to apply

4+ years of customer service experience

Strong customer relationship management experience

Able to work independently with minimum supervision, as well as in group situations

Prior experience handling a high volume of emails and dealing with a wide variety of customers

Preferred

Associate's degree or higher preferred or experience in lieu of degree

Company

PPG

Glassdoor3.6

PPG: WE PROTECT AND BEAUTIFY THE WORLD® At PPG (NYSE:PPG), we work every day to develop and deliver the paints, coatings and specialty materials that our customers have trusted for more than 140 years.

Founded in 1883

Pittsburgh, PA, US

10001+ employees