Intuit · 23 hours ago
Consumer Servicing Program Manager
Mountain View, CA
Full-time
Onsite
Senior Level
5+ years expIntuit is a leading financial technology company, and they are seeking a Consumer Servicing Program Manager to oversee the operational infrastructure for loan servicing. The role involves enhancing the customer borrowing experience, managing relationships with third-party partners, and ensuring compliance with policies and procedures.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Maintaining an established set of Key Performance Indicators (KPIs) related to customer satisfaction, efficiency, and compliance, ensuring third-party operations consistently meet and exceed performance targets
Presenting performance results, strategic roadmap updates, and operational risks providing clear, data-driven insights
Coordinating and collaborating cross-functionally with a number of different internal teams (including Product, Engineering, Compliance, and Finance) to deliver end-to-end implementation of new products, tools, features, and system enhancements, monitoring performance and resolving issues
Drive issue remediation: Manage edge cases and escalations across loan products and servicing platforms holistically; solving case by case, leveling up the learnings, tracking trends, and recommending improvements to policies and procedures to prevent additional issues
Support Loan Servicing Workstreams including fraud claims, checks/wires research & application, servicing agent QA and monitoring, servicing agent training material development, tracking and monitoring bankruptcy/deceased/hardship processing, research and respond to credit reporting disputes, triage and resolve escalated complaint cases
Documenting Procedures: You will work closely with our team to improve process documentation of servicing and collections policies and procedures
Utilize servicing software and tools to track and document servicing activities, maintain accurate records and generate reports
Respond to audit requests and manage corresponding controls within the team’s risk framework
Qualification
Required
5-7+ years of experience in fintech with a focus on loan servicing and project/program management
Ability to navigate between the big picture and execution details simultaneously
Track record of taking extreme ownership in driving to decisions and outcomes
Experience with leading change across a large organization, including acting as a catalyst to accelerate outcomes
Outstanding empathy and understanding of the customer and their finances
Ability to work in a fast paced and quickly changing environment
Strong communication skills with the ability to simply lay out the conclusions and reasons for each decision
Analytical mindset, strong excel skills necessary
Preferred
SQL experience is nice to have
Benefits
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$8.52BKey Investors
JP Morgan Chase
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
2011-01-19Post Ipo Equity· $6.7M
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Alex Balazs
Chief Technology Officer
Recent News
Small Business Trends
2026-01-03
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2025-12-25
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