Zendesk ยท 1 day ago
Solutions Consultant - Pre Sales
San Francisco, CA
Full-time
Hybrid
Mid Level
$178K/yr - $266K/yr
3+ years expZendesk is a company focused on enhancing customer service experiences. The Solutions Consultant is responsible for managing the technical aspects of the sales cycle, providing expertise to sales teams, and ensuring customer satisfaction through effective communication and solution delivery.
Customer ServiceData ManagementEnterprise SoftwareSoftwareTechnical Support
Responsibilities
Responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle
Must be both sales focused and technically savvy
Successful in selling to executives, and convincing C-level and director level executives of the technical merits of the software solution
Work, in conjunction with Sales, Marketing, Product Managers, and other members of the x-functional team to be the technical bridge between our Sales team and their prospects
Take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite and virtual
Qualification
Required
3+ years Presales experience
Knowledgeable of web / scripting technologies, HTML, CSS, JavaScript, JSON and SaaS applications
Experience mapping RFI/RFP requirements to software solutions
Excellent interpersonal, communication, persuasion, presentation and writing skills
Experience scoping, managing and executing customer pilots and Proof of Concepts
Knowledge of SaaS Business applications
Knowledge of one or more of the following: Customer Service Software, ITSM, Data warehousing, Business intelligence, Workforce Management, QA, Integration & middleware, AI &/or Bots
Understanding and awareness of how AI is impacting the customer service business as well as AI Technologies such as LLM and ChatGPT
Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
Outstanding solution scoping abilities, using our existing solution and influencing new product development
Bachelor's degree or equivalent experience is a must; graduate degree is a plus
Must be willing to travel (1-2x per month)
Obvious passion and people skills and an ability to work independently on multiple projects
Preferred
Previous consulting experience implementing enterprise class software solutions
Domain expertise in specific industries
Awareness of CCaaS and peripheral technologies
Experience in moderating Design Based Thinking sessions
Ability to developing reference architecture in support of client solution
Benefits
May also be eligible for bonus, benefits, or related incentives
Hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration
Flexibility to work remotely for part of the week
Company
Zendesk
Zendesk develops a customizable customer service platform for organizations.
5001-10000 employees
H1B Sponsorship
Zendesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (69)
2023 (37)
2022 (92)
2021 (93)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$85.5MKey Investors
RedpointMatrixBenchmark
2022-11-22Private Equity
2022-06-24Acquired
2019-09-18Grant
Leadership Team
Mikkel Asger Svane
CEO and Co-Founder
Adrian McDermott
CTO
Recent News
Index Ventures
2026-01-06
Small Business Trends
2026-01-04
Small Business Trends
2025-12-25
Company data provided by crunchbase