Adobe · 1 day ago
Scale Solutions Account Manager
Los Angeles, CA
Full-time
Onsite
Senior Level
$135K/yr - $234K/yr
5+ years expAdobe is a company focused on changing the world through digital experiences. The Scale Solutions Account Manager will manage a portfolio of customer accounts across DX solutions, working closely with sales teams to develop new value propositions and identify expansion opportunities.
Artificial Intelligence (AI)ConsultingEnterprise SoftwareGraphic DesignImage RecognitionPhoto EditingSaaSSoftwareUX DesignWeb Design
Responsibilities
Account Management: Guide customers through onboarding and implementation by coordinating with delivery teams. Drive adoption, overall health, value realization, and renewal readiness, serving as the primary point of contact
Relationship Management: Build trust and develop strong, multi-threaded relationships across business and technical stakeholders to drive mutual value
Solution Expertise: Knowledgeable of key product use cases and expected outcomes —to guide customers toward best-practice adoption
Customer Health and Forecast Discipline: Proactively maintain an accurate rolling 4-quarter outlook of attrition forecast and maniacally manage customer health
Value Realization: Actively engage with customer to calculate ROI derived from Adobe solutions (Productivity and Business Value)
Growth Identification & Expansion: Identify expansion opportunities through product-usage insights, evolving customer needs, and cross-sell alignment
Qualification
Required
A minimum of 5 years' prior customer success, account management, or sales experience from a high-tech (SaaS) company
Deep understanding of Marketo, Adobe Analytics, Adobe Target, Adobe Experience Platform, or similar solutions
You have experience developing strategies on assigned accounts to fully leverage technology solutions
You have led projects from conception to closure and have experience using internal resources to get things done
You know how to build trusted relationships with executive sponsors and end users
Experience running a full sales cycle
Strong written and verbal communications
Bachelor's degree or equivalent practical experience
Benefits
Short-term incentives are in the form of sales commission plans.
Short-term incentives are in the form of the Annual Incentive Plan (AIP).
Certain roles may be eligible for long-term incentives in the form of a new hire equity award.
Company
Adobe
Adobe is a software company that provides its users with digital marketing and media solutions.
10001+ employees
H1B Sponsorship
Adobe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1160)
2024 (1217)
2023 (750)
2022 (878)
2021 (742)
2020 (477)
Funding
Current Stage
Public CompanyTotal Funding
$2.5MKey Investors
Apple
1986-08-20IPO
1984-10-01Series Unknown· $2.5M
Leadership Team
Shantanu Narayen
CEO
Dan Durn
Chief Financial Officer
Recent News
2026-01-03
2026-01-03
Company data provided by crunchbase