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Mach9 · 1 day ago

Customer Success Manager

San Francisco, CA

Full-time

Onsite

Mid Level

Mach9 is a company focused on transforming the way digital maps are built in the infrastructure sector. As a Customer Success Manager, you will manage post-sale relationships with customers, ensuring their success and advocating for the company's platform while identifying opportunities for expansion.

Machine LearningSoftware

Responsibilities

Own the customer relationship post-sale. Be the primary point of contact for your portfolio of up to 50 accounts, building trust and ensuring they see Mach9 as a true partner

Drive onboarding and time to value. Guide new customers from signed contract to first successful project

Run customer projects and programs. Manage timelines, coordinate communications, handle user management, triage support tickets, and deliver reports and presentations that keep projects on track

Fuel our land-and-expand motion. Proactively identify opportunities for customers to expand usage and drive increases in spend, volume, and frequency

Write winning proposals. Craft compelling proposals that help customers justify Mach9 for new projects and government contracts

Surface product insights. Capture customer feedback and communicate feature needs to the product and engineering teams

Qualification

Customer relationship managementProject managementProposal writingData analysisHubSpot proficiencyGoogle Workspace proficiencyNotion proficiencyHigh agencyCustomer advocacyCommunication skillsPresentation skillsRelationship buildingDetail-oriented