Okta · 3 days ago
Principal Technical Account Manager, Named Auth0 Strategic Accounts
Chicago, IL
Full-time
Hybrid
Lead/Staff
$194K/yr - $292K/yr
8+ years expOkta is The World’s Identity Company, dedicated to providing secure access and authentication solutions. They are seeking a Principal Technical Account Manager to empower customers in delivering identity solutions, acting as a trusted coach and strategic partner for their Auth0 implementation.
CRMEnterprise SoftwareIdentity ManagementIT InfrastructureManagement Information SystemsSoftwareWeb Development
Responsibilities
Become an extension of our customer’s business, gaining insights into their strategies, goals, and challenges - serving as their trusted identity coach
Drive customer implementation success, remove roadblocks, and enable ongoing adoption by maintaining a deep understanding of the customers’ solution and technical architecture
Build and nurture long-term relationships with customer stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience
Drive operational excellence from planning through execution, ensuring timely delivery, efficient communication channels, and stakeholder alignment
Lead targeted customer meetings with technical practitioners on identity solutions, technical guidance, and best practices
Deep dive into customer health, utilization, and operational signals to anticipate risks and emerging trends, taking end-to-end ownership to drive actions that increase stability, value realization, and long-term customer success
Drive collaboration with internal stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of the customer’s identity journey
Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach
Act as mentor and subject matter expert in the team, coaching TAMs on strategic conversations and design patterns, industry specific learnings, producing informative content, and participating in strategic initiatives across the internal business
Qualification
Required
12+ years of total experience in information technology, with a Bachelor's degree; or 8+ years with a Master's degree; or equivalent experience
Previous experience in a role similar to Technical Account Management, Product Management, Technical Professional Services or Consulting, Software Development or Engineering
Experience managing a large, single customer a plus
Advanced knowledge in the following core CIAM areas or technical competencies: Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0), Consuming and designing use of APIs and other web interfaces, High-level understanding of custom consumer and SaaS apps both web and native, Passion for learning cybersecurity principles for IT and consumer applications, Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use, Advanced knowledge of software development lifecycle, interest in programming languages, and application builder practices
A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customer's business and technical objectives
Ability to manage multiple projects simultaneously, perform customer research, generate reports, and analyze data. Strong presentation and whiteboarding/diagram skills
High EQ and strong interpersonal skills with the ability to persuade, set expectations, manage objection handling, and communicate goals and objectives with the customer at various stakeholder levels, from a developer to C-level exec
Proven ability to shape customer behaviors and decision-making to enhance service adoption, reduce risk, and achieve defined success metrics within a dedicated account
This position may be located remotely, but you must currently reside within the US Central Timezone. Some travel required (at least 25% of the time)
Benefits
Health, dental and vision insurance
401(k)
Flexible spending account
Paid leave (including PTO and parental leave)
Company
Okta
Okta is a management platform that secures critical resources from cloud to ground for workforce and customers.
5001-10000 employees
H1B Sponsorship
Okta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (117)
2024 (133)
2023 (108)
2022 (201)
2021 (142)
2020 (120)
Funding
Current Stage
Public CompanyTotal Funding
$1.23BKey Investors
Sequoia CapitalAndreessen Horowitz
2020-06-08Post Ipo Equity· $1B
2017-04-06IPO
2017-03-30Secondary Market
Leadership Team
Todd McKinnon
CEO & Co-Founder
Frederic Kerrest
Vice-Chairman & Co-Founder
Recent News
2026-01-06
Company data provided by crunchbase