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IDEMIA · 2 days ago

Reliability Engineer III

US-DC

Full-time

Onsite

Senior Level

6+ years exp

IDEMIA is a leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. The Reliability Engineer III role focuses on supporting network architecture, troubleshooting issues, and maintaining high availability of systems while collaborating with various engineering and operations teams.

Identity ManagementInformation TechnologyNetwork Security

No H1B

U.S. Citizen Only

Responsibilities

Support our State and Federal enrollment programs

Support network architecture needs from build to operational support

Firewall policy management

Network routing

Load Balancer management

Device patching

Troubleshooting & Support of Network Edge Devices: Manage and resolve network issues, including low-level application interactions and performance problems at the edge

Patch Management: Regularly apply security patches and updates to operating systems and applications in Windows/Linux environment to maintain compliance and security

Endpoint Security: Collaborate with SecOps to implement and manage endpoint security solutions, including antivirus and encryption tools. Provide rapid response to critical vulnerabilities

Advanced Troubleshooting and Support: Provide advanced troubleshooting and RCA for hardware, software and network issues on Windows/Linux OS environment(s) and edge devices

Ownership of product KPIs and SLA reporting (ex: outages)

Availability and performance of production services

Deployment of upgrades and installation of new patches

Troubleshooting, error logs analysis, reports generation, capacity planning, etc

Management of automated deployments into production and lower environments

Collaborate with other Engineering and Operations Teams: Work closely with other teams including Cloud, Sustainment, Security, Helpdesk and dev teams to ensure seamless integration and support of endpoint systems across multiple environments

Performance Monitoring and Optimization: Monitor (endpoint performance, application and infrastructure) and make adjustments to improve user experience and system efficiency. Develop monitoring dashboards and system reporting

User Training and Documentation: Create and maintain documentation on new systems and processes

Automation and scripting: Develop scripts and automation tools using PowerShell to streamline endpoint configuration and management tassk such as deployment, patching and montioring for Windows OS environment

Participate in an on-call rotation to provide support for critical systems outside of standard business hours, including evenings, weekends, and holidays