Transact Campus · 1 day ago
Technical Support Engineer II
United States
Full-time
Remote
Mid Level
3+ years expTransact Campus is a leader in integrated technology solutions for education and other sectors. The Technical Support Engineer II role involves resolving complex technical issues, providing in-depth assistance, and mentoring newer team members to ensure exceptional customer experiences.
EdTechFinancial ServicesFinTechInformation ServicesInformation TechnologyPayments
Responsibilities
Provide solutions to more complex technical problems that go beyond routine troubleshooting, involving a deeper understanding of systems and software being supported
Research, diagnose, troubleshoot, and identify solutions to resolve system issues, which includes interacting with customers to understand the nuanced technical issues thoroughly
Escalating unresolved issues with detailed analysis to the appropriate internal support team resources, ensuring a seamless transition and continuous support
Maintain regular communication with customers to keep them informed of the status and progress of their case
Maintain detailed documentation of all issues and resolutions in case notes and contribute to a growing knowledge base that helps in faster resolutions of future problems
Participate in on-call rotations, providing support for critical issues outside of standard business hours
Actively engage in learning new technologies and product updates to improve problem-solving capabilities
Qualification
Required
Technical Expertise: Advanced knowledge and application of systems/products support along with client server architecture, SQL, enhanced troubleshooting with networking tools like Wireshark, and familiarity with multiple database systems
Problem-Solving: Advanced problem-solving skills with the ability to handle escalated issues
Time Management: Possesses a robust ability to methodically manage time and plan tasks with precision. Demonstrates advanced strategic prioritization of actions and continually refines these skills. Exhibits adaptability by integrating innovation strategies to enhance efficiency and productivity
Communication Skills: Excellent communication skills with the ability to document and share knowledge
Team Collaboration: Takes on additional responsibilities within the team
Customer Service: Enhanced customer service skills with the ability to manage complex customer relationships
Experience: 3-5 years in customer-facing technical support environment
Preferred
Education: Degree beneficial but not required
Professional Development: Targeted professional development with potential specialization
Benefits
Employer paid Life Insurance / AD&D / Short-Term.
Voluntary Long-Term Disability Insurance / Term Life Insurance / AD&D.
Access to FSA Plans & Commuter Benefit Plans.
401(k) Savings Plan where the Company Match of $0.50 for each $1 you contribute on the first 8% of pay.
Access to the Roper Employee Stock Purchase Plan.
Paid Parental Leave Program.
Company
Transact Campus
Transact Campus provides comprehensive campus commerce solutions, enhancing convenience and operational efficiency.
501-1000 employees
H1B Sponsorship
Transact Campus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (5)
2023 (2)
2022 (3)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
unknown2024-08-15Acquired
Leadership Team
Chris Setcos
SVP Partnerships and M&A- Transact+CBORD
Chris Burton
Account Executive
Recent News
2025-12-04
2025-12-02
Company data provided by crunchbase