Okta for Developers · 4 days ago
Senior Technical Account Manager, Named Okta Strategic Accounts
Seattle, WA
Full-time
Hybrid
Senior Level, Lead/Staff
$178K/yr - $266K/yr
8+ years expOkta is The World’s Identity Company, focused on providing secure access and authentication solutions. The Dedicated Senior Technical Account Manager will serve as a trusted advisor for a top Fortune 500 customer, guiding their identity strategy and ensuring successful implementation of Okta's solutions.
Computer Software
Responsibilities
Build deep, long-lasting relationships with customers as their go-to technical advisor
Earn Okta trusted advisor status with customer identity owners and technical leadership, known as the primary point of contact for technical leaders
Possess and masterfully apply comprehensive technical expertise to solve complex problems, design sophisticated solutions, and influence customer strategies
Collaborate with customers to design identity strategies aligned with their business objectives
Leverage tailored technical plans for success with a portfolio of customers of increasing size and complexity
Help find ways to build upon and expand customers' adoption of the Okta footprint through additional use cases and increasing security posture
Use knowledge of how Okta's product differentiators lead to positive outcomes for customers, securing the Okta footprint against competitive displacement
Demonstrate advanced problem-solving skills, capable of dissecting complex, multi-faceted problems and orchestrating effective solutions
Proactively identify risks and create mitigation plans, establishing actions, ownership, and driving resolutions
Able to handle most customer technical escalations independently, or collaboratively with the Customer Success Manager (CSM)
Manage competing priorities with little impact on delivery, ensuring follow through on all activity
Demonstrate a strong ability to represent and advocate for the customer with cross-functional teams (including engineering and support), while supporting policies and decisions that are in the best interests of the company
Facilitate difficult discussions with senior stakeholders
Serve as a thought leader, providing best practices, workshops, and training
Generate specific vertical/use case insights and thought leadership, demonstrating an advanced level of Okta platform and identity domain knowledge, with a focus on enhancing customers’ security posture
Generate higher value for customers and deeper TAM engagement through repeatable asset and strategy creation for the team
Mentor peers and colleagues, upskilling capability with a focus on technical development
Contribute to the development of adoption and retention strategies, sharing knowledge of customer patterns, and leading execution
Lead project tasks or initiatives aimed at improvement of TAM processes and knowledge
Qualification
Required
8+ years of related experience in a professional role, or equivalent experience (e.g., 6+ years with a Master's degree)
3+ years of experience as a Technical Account Manager (TAM) or a comparable role such as Technical Consultant, Product Management, or Solution Architect
3+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices
Education: BA/BS/MS in Computer Science, Information Technology or related discipline, or equivalent work experience required
Certifications: Okta Certified, CISSP, or equivalent
Extensive proficiency utilizing Okta feature sets and platforms to portray a design, or architecture, that satisfies well-known customer use cases to a customer technical persona including architect
Able to modify existing quickstart or code samples to adapt them to the customer's requirements
Confident in assisting TAM peers on technical challenges, or on behalf of other TAMs customers
Solid understanding of one or more of the following key areas: Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
Experience dealing with legacy applications in a hybrid IT environment with non-standard applications (i.e., those that do not support modern identity federation protocols)
SaaS deployment such as Salesforce, Box, Office 365, Workday, and HR as master for identities
Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc)
Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc)
Security and performance monitoring and 3rd party signals integrations (SEIM, MDM, WAF, etc)
Awareness of augmentation of identity protocols and flows, capable of identifying augmentation that requires additional review
Excellent communication skills, capable of translating complex technical topics into actionable insights
Convey complex ideas in a compelling and easily understandable manner
Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO
Skilled in setting and enforcing appropriate boundaries with both internal and external stakeholders
Proven ability to shape customer behaviors and decision-making to enhance service adoption, reduce risk, and achieve defined success metrics within a dedicated account
This position may be located remotely, but must reside within US Pacific or Mountain Timezone
Some travel required (at least 25% of the time)
Benefits
Health, dental and vision insurance
401(k)
Flexible spending account
Paid leave (including PTO and parental leave)
Company
Okta for Developers
Resources for developers using Okta’s Identity services: Okta's Customer Identity Cloud (aka Auth0 by Okta or CIC) and Workforce Identity Cloud (WIC).
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase