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Mastercard · 1 day ago

Customer Success Specialist, Dynamic Yield

New York, NY

Full-time

Onsite

Mid Level

$68K/yr - $109K/yr

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. They are seeking a Customer Success Specialist to serve as a critical link between their software and client satisfaction, ensuring clients effectively use Dynamic Yield products to meet their business goals.

FinanceFinancial ServicesInformation TechnologyPayments

Growth Opportunities

Responsibilities

Help clients operationalize onsite testing and personalization best practice, creating great client personalization experts to exceed their onsite business goals

Evangelize adoption of the DY solution and achieving a high degree of customer satisfaction

Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations

Review overall program status with clients on a regular basis, usually in the form of client calls, web presentations or onsite meetings as required

Serve as the primary and secondary point of contact for clients and their DY personalization program

Consult with clients on product features, functionality and onboarding best practices

Distill Dynamic Yield driven value from utilizing personalization program, and digital testing data

Analyze data and propose value-driving recommendations

Qualification

Digital marketing expertiseData analysis skillsProject management skillsA/B Testing toolsECommerce knowledgeClient-facing experienceEmpathyCommunicationProblem-solving skillsFlexibility

Required

Fortune 1000 client-facing experience as a CSM preferred

B.A./B.S. Degree in an analytical/economic/business management disciplines

Experience or expertise of digital marketing best practice, website conversion tactics and strategy

Experience working with digital analytics solutions such as Adobe Analytics, Google Analytics, A/B Testing tools, etc

Experience in managing end to end testing implementation including requirements gathering, hypothesis setting, KPI selection and goals, test execution, and summarizing results

eCommerce, CRO and website personalization knowledge and experience

Exemplary quantitative and qualitative thinking, analytical ability, and problem-solving skills

Excellent verbal and written communication skills, with excellent presentation skills

Flexibility, including the ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment

Empathy and a unique ability to understand customer needs

Passionate about customer success and how it can transform businesses

Strong project management or organizational skills and an ability to multitask without difficulty