uBreakiFix · 1 week ago
Cell Phone Repair Technician
Irving, TX
Full-time
Hybrid
New Grad, Entry Level
$15/hr - $18/hruBreakiFix is one of the largest and most reputable smartphone repair companies in the US, seeking new members to join their team. The Cell Phone Repair Technician will diagnose, troubleshoot, and repair devices while ensuring customer satisfaction both in-store and at customer locations.
Consumer ElectronicsElectronicsEnterpriseFranchiseService Industry
Responsibilities
Safely travel to customer sites and arrive within the scheduled appointment window
Inform customers of job status (En route, Arrived, etc.)
Diagnose, troubleshoot, and repair devices
Provide recommendations for problem resolution
Explain complex technical issues to customers in a non-technical, simple to understand manner
Provide repair and replacement estimates to customers
Ensure that all repairs meet or exceed uBreakiFix quality standards
Greet customers in a friendly manner and maintain a positive work environment
Answer phone calls with a professional, courteous and friendly demeanor
Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
Keep track of all devices and inventory while safeguarding all van stock
Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
Maintain the cleanliness and professional appearance of the repair van
Qualification
Required
Must be ABLE to repair Cell Phones and other devices
Outstanding customer service skills
Excellent technical, problem-solving, and analytical skills
Exceptional organizational skills
Strong written and oral communication skills
Proficient in Microsoft Office
Work well individually
Ability to work flexible hours, including weekends and holidays
High school diploma or GED
Valid Driver's License
Ability to pass Driving, Drug, and Background Screening
Preferred
Experience repairing electronics, smartphones, PC/MACs, and game consoles
Previous experience working at retail electronics store
Company
uBreakiFix
uBreakiFix is an international electronics repair franchise that operates in the US, Canada and Puerto Rico. It is a sub-organization of uBreakiFix.
Founded in 2009
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-08-26Acquired
Leadership Team
Justin Wetherill
Chief Executive Officer
David Reiff
CTO
Recent News
2025-12-10
2025-11-14
Company data provided by crunchbase