AV Support Technician jobs in United States
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Jobs via Dice ยท 1 day ago

AV Support Technician

positionLongmont, CO
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Dice is the leading career destination for tech experts at every stage of their careers. Their client, Vankay Systems, is seeking an AV Support Technician responsible for troubleshooting and resolving video conferencing incidents and processing service requests within the Video and Event Services area.

Computer Software

Responsibilities

Troubleshoot and resolve video conferencing and event service incidents, including RMA s, and hardware/software issues
Process service requests within the Video and Event Services area
Schedule, setup, and disconnect video conferences for internal and external meetings
Work with 3rd party vendors to troubleshoot issues and perform root cause analysis
Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services
Conduct equipment audits including c-suite spaces

Qualification

Video infrastructure knowledgeCisco CUCMZoom video conferencingMicrosoft Teams RoomsTroubleshooting skillsVendor collaborationService request processing

Required

Working knowledge of video infrastructure and endpoint equipment such as Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Poly DMA, DMA Edge, RMX, RPRM, Workflow Server, Pexip CVI, Microsoft Teams Rooms, and Poly Endpoints, Zoom video conferencing
Troubleshoot and resolve video conferencing and event service incidents, including RMA s, and hardware/software issues
Process service requests within the Video and Event Services area
Experience with Zoom Meetings and Webinar, Teams Meetings and Teams Live, Cisco WebEx Meetings and Webinar, and other industry-standard meeting platforms
Schedule, setup, and disconnect video conferences for internal and external meetings
Work with 3rd party vendors to troubleshoot issues and perform root cause analysis
Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services
Conduct equipment audits including c-suite spaces

Company

Jobs via Dice

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