Cherokee Nation Entertainment · 1 day ago
IT Field Service Analyst
Catoosa, OK
Full-time
Onsite
Entry Level
2+ years expCherokee Nation Entertainment is one of the largest and most successful tribal businesses in the country. They are seeking an IT Field Service Analyst to provide comprehensive technical support and customer service to end-users, diagnosing and resolving hardware and software issues while maintaining IT inventory.
Gambling & Casinos
Responsibilities
Responds to end-user inquiries through phone, email, or service management systems
Diagnoses and resolves technical issues with peripheral devices, such as printers, scanners, keyboards, mice, monitors, and others
Escalates complex problems to higher-level support
Delivers exceptional customer service by keeping users informed and supported throughout issue resolution
Maintains detailed records of support requests, resolutions, and IT inventory
Supports the installation, configuration, and maintenance of hardware and software systems
Provides excellent customer service, ensuring end users feel supported and informed throughout the resolution process
Escorts vendors throughout facilities when necessary, ensuring compliance with established policies and procedures
Conducts routine system updates and apply patches as required
Monitors system performance, reporting, and escalating issues as appropriate
Works in a variety of settings, including climate-controlled office settings and casino floors which includes exposure to second-hand smoke and crowd noise
Performs work without supervisory or management authority
Engages in physical activity, including walking, bending, carrying, and lifting objects up to 50 lbs
Works varied shifts, including weekends and holidays
Serves as part of the on-call rotation schedule
Travels as needed, including overnight stays
Performs other job-related duties as assigned
Qualification
Required
High school Diploma or equivalent and two (2) years of experience in IT support or a similar role
Experience with common operating systems, including Windows, MacOS, and Linux
Knowledge of computer hardware, software, ticketing systems, and remote support tools
Knowledge of network protocols, troubleshooting methods, and ITIL practices
Strong analytical and problem-solving skills with an aptitude for troubleshooting technical issues
Ability to have a customer-focused approach with an emphasis on efficient issue resolution and service excellence
Ability to communicate technical information to non-technical users in an understandable manner
Ability to obtain and maintain licensing by the appropriate gaming authority
Must have and maintain a valid driver's license
Preferred
Certification in CompTIA, A+, ITIL, or similar credential preferred
Benefits
Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access , and on-site health clinics (at select locations).
Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
Work-Life Balance: Enjoy flexible spending accounts , maternity/ paternity leave , and voluntary benefits for added peace of mind.
And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts .
Company
Cherokee Nation Entertainment
Cherokee Nation Entertainment is one of the largest and most successful tribal businesses in the country.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tim Branham
SVP, Chief Technology Officer CNE
Monica Richards, CMA
Sr VP and CFO of CNE
Company data provided by crunchbase