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Intercare Therapy, Inc. · 1 day ago

Senior Specialist, Center Operations

Ontario, CA

Full-time

Onsite

Mid, Senior Level

$33/hr - $36/hr

2+ years exp

Intercare Therapy, Inc. provides evidence-based behavior therapy services for individuals with autism and related disorders. The Senior Specialist, Center Operations is responsible for overseeing day-to-day operations of center-based services, ensuring efficient scheduling, client session coordination, and administrative support while promoting operational excellence.

Health CareMedical

Responsibilities

Leads onsite center operations ensuring centers are operating at optimal utilization through a focus on scheduling and staff deployment to ensure we're staffed according to our operating plan

Coordinate daily and weekly staff coverage, including processing cancellations, identifying make-up hour opportunities, and ensuring client service continuity

Collaborate with the corporate operations teams to ensure accurate, timely updates to client appointments

Provide day-of support to ensure coverage gaps are filled and services are uninterrupted

Manage staff tablets and other IT equipment for the center and region including tablet charging, inventory, distribution, troubleshooting, and collection

Participating in the utilization of innovative technology including Salesforce, CentralReach and Vonage and in the evaluation of these systems, giving frequent, productive feedback

Management of physical facility including opening and closing procedures, recording and stocking of all facility forms, materials, office supplies, and equipment

Function as safety officer by assisting in all documentation and procedural protocols in the event of evacuations and safety incidents

Partner with Human Resources and Compliance team to update and maintain office policies as necessary

Provide breaks and lunches for staff, as applicable

Serve as first point of contact for all issues related to center-based services

Collaborate with Regional Operations and Marketing Teams to conduct center-level outreach, recruitment campaigns, and center tours

Help plan and execute seasonal events (e.g., open houses, caregiver appreciation, school breaks)

Promote Intercare brand through client-facing displays, center aesthetics, and printed collateral

Support social media and community engagement efforts by capturing and submitting photos, stories, and updates from the center

Tasks and requirements may vary by site, region, and state

Qualification

Office managementSchedulingMicrosoft Office SuiteCommunication skillsOrganizational skills

Required

High School diploma required

2+ years of office management or coordination experience in a healthcare or educational setting

Excellent time management skills and ability to multi-task and prioritize work

Attention to detail and problem-solving skills

Excellent written and verbal communication skills

Excellent interpersonal skills

Strong organizational and planning skills

Proficient in Microsoft Office Suite and/or equivalent

Exceptional communication and leadership skills that foster the skills necessary to educate, train, motivate, empower, reinforce, influence, coach, provide feedback, and effectively execute conflict resolution

Demonstrate high commitment to excellent customer service

Travel to multiple work sites both locally and within assigned region(s) regularly; reliable transportation needed; proof of valid driver's license, current auto insurance identification card and registration

Maintain required trainings. May include state and funding specific trainings, such as safety care training, first-aide training, CPR BLS training, physical management training (as applicable), and Fraud, Waste, and Abuse training

Must clear DOJ/FBI background check and exclusion screening process, prior to and during employment

Must provide proof of absence of Tuberculosis (TB) at time of hire and every 4 years, or sooner as required by funding sources, from last negative TB reading, and any additional follow-up testing

Documentation of Physical Capability to Perform Services (with or without reasonable accommodation)

Ability to lift 25 lbs and perform physical job duties (with or without reasonable accommodation)

Permission to Disclose Health Screening Medical Information to required funding sources and complete background checks, as applicable