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Boingo Wireless · 1 day ago

Director Account Management

Las Vegas, NV

Full-time

Onsite

Director/Executive

7+ years exp

Boingo Wireless is one of the world’s leading providers of connectivity solutions, and they are seeking a high-performing Director Account Manager. This role involves cultivating, retaining, and growing a portfolio of high-value client accounts while ensuring customer satisfaction and maintaining strong relationships for long-term partnerships.

SoftwareTelecommunicationsWireless

Responsibilities

Act as an individual contributor to Lead and own the complete lifecycle of the client relationship, from onboarding and ongoing satisfaction to strategic growth. The performance goal for this role is 100% account retention

Actively manage the account to secure renewals and identify and execute on new business and upsell opportunities

Serve as a strong, credible internal voice of the customer, advocating for their needs and successfully navigating internal complexities to get things done

Develop and maintain highly effective relationships with executives and key stakeholders, working collaboratively to align company strategy with account success

Be a skilled negotiator and problem-solver, with the ability to lead tough conversations and work through complex issues to ensure positive outcomes

Act as the primary liaison between the client and internal teams, including engineering, product, and operations, ensuring a cohesive and unified approach to service delivery

Regularly communicate and present venue performance to company leadership and key stakeholders, providing insights that inform strategic decisions

This role requires in-person client engagement, demanding a significant amount of on-site interaction. Travel as much as needed to customer locations, industry conferences, and events. Represent Boingo at our Innovation Center in Las Vegas for a variety of industry events

Qualification

Account managementTelecommunications experienceCustomer satisfaction strategiesSalesforce proficiencyProject management toolsCommunication skillsPresentation skillsNegotiation skillsTeam leadershipProblem-solving

Required

A minimum of 7+ years of account management experience in telecommunications

Experience with accounts valued at over $1M per year is required

Proven experience in account management, program management, or consulting is a plus

Proven ability to develop and execute account strategies that drive growth, improve customer satisfaction, and align with business objectives

Exceptional communication and presentation skills, with a demonstrated ability to build trust and navigate difficult conversations with candor and professionalism

A solid understanding of the wireless and telecommunications industry

Proven track record of achieving and exceeding performance goals, with a focus on retention and growth

Strong ability to lead and motivate cross-functional teams to achieve shared goals

Willingness and ability to travel up to 50% or as required to meet customer needs

Proficiency with Salesforce, Microsoft Office Suite, and project management tools

Bachelor's degree required

Preferred

Experience working with aviation representatives, in sports and entertainment at the collegiate or professional level, and with governmental relations in large cities is highly desirable