Intuit · 1 day ago
Senior Business Data Analyst
San Diego, CA
Full-time
Onsite
Senior Level
$118K/yr - $160K/yr
5+ years expIntuit is seeking a Capacity Planning Analyst to join their Modern Ops Expert Planning team, focusing on enhancing customer experience through strategic capacity planning. The role involves managing headcount and hiring plans, analyzing performance metrics, and collaborating with various teams to optimize operations.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Create optimized headcount and hiring plans for Intuit’s GBSG business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, and Cost Effectiveness
Mitigate capacity risks by managing dependencies across multiple business units and supply models. Clearly communicate dependencies and manage/track exceptions
Partner with internal technology teams on new initiatives, including launch of new internal planning tools
Participate in new projects and initiatives such as new product, skill, and contact channel roll-outs on a global basis
Coordinate with Service Delivery, Partner Management, Talent Acquisition and Finance teams to analyze historical data and forecast demand
Manage the analyses of daily, weekly, and monthly reporting of contact center performance via Key Performance Indicators
Support Service Delivery & Operational teams to optimize staffing requirements
Lead global process standardization initiatives
Fully leverage existing and new technology and decision support tools, including global standardization of reporting for stakeholders
Qualification
Required
5+ years of direct experience in Capacity Planning or Labor Modeling
3+ years in program/project management
Experience utilizing Excel and SQL
Experience translating capacity plans and key performance indicators as well as recommendations to senior leaders
Excellent Storytelling skills to clearly articulate the From and To and business impacts
Ability to work successfully in a dynamic, ambiguous environment
Ability to meet tight deadlines and prioritize workloads
Exceptional influencing and leadership skills
Benefits
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$8.52BKey Investors
JP Morgan Chase
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
2011-01-19Post Ipo Equity· $6.7M
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Alex Balazs
Chief Technology Officer
Recent News
Small Business Trends
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2025-12-25
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