Community Choice Credit Union · 22 hours ago
Contact Center Advisor
United States
Full-time
Remote
Entry Level
$0/hr - $19.95/hr
1+ years expCommunity Choice Credit Union is seeking a Virtual Member Service Specialist to connect with members through virtual platforms. The role involves being the first point of contact for members, assisting with account openings, transactions, and providing solutions to improve their financial lives.
BankingCreditFinancial Services
Responsibilities
Be a trusted advisor—actively listen, uncover needs, and recommend solutions that save members money, make them money, or make banking easier
Support members through phone, chat, and e-mail—no script reading here! We want you to bring your personality to every conversation
Open new accounts, process transactions, and assist with loan applications and fraud concerns, all from your virtual desk
Make outbound calls to help members discover the full range of services available to them
Maintain high standards of accuracy, security, and professionalism in every interaction
Qualification
Required
1-2 years of experience in a customer service or financial services environment
A high school diploma or equivalent
Strong communication skills—especially in a virtual setting
A knack for multitasking, problem-solving, and remaining calm under pressure
Confidence using technology and learning new systems
Benefits
Competitive pay and benefits.
Opportunities for career growth in a thriving credit union.
Company
Community Choice Credit Union
Community Choice Credit Union specializes in e-Banking, mobile banking, insurance, financial tools, loans and investment services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
R
Rob Bava
President and CEO
Recent News
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