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JustAnswer · 1 day ago

Lawyer

United States

Contract

Remote

Mid, Senior Level

4+ years exp

JustAnswer is a Pearl brand that connects customers with verified experts for reliable answers. As a Lawyer with JustAnswer, you will provide tailored legal solutions to customers through chat or phone consultations, while enjoying the flexibility to set your own schedule and work remotely.

AdviceCustomer ServiceQ&A

Responsibilities

Review and Process Customer Inquiries: Utilize the JustAnswer platform to review incoming customer inquiries, providing a brief overview of their question and their preferred mode of communication—whether via phone or chat. This ensures you understand the customer's needs and preferences before proceeding

Expert Selection of Questions: Based on your expertise and personal preference, select which questions to address. You have the flexibility to choose questions that align with your areas of knowledge and skill set. Additionally, you can decide whether you prefer to communicate solely via chat, phone, or a combination of both, maximizing your ability to assist customers efficiently

Initiate Contact with Customers: Once you've identified the questions, you're confident in addressing, initiate contact with the customer. Chat-based questions are answered directly through the platform, while phone-based inquiries are addressed via phone. This direct communication allows for personalized assistance tailored to the customer's needs

Handling Delays and Additional Questions: In case of any delays in customer response, you have the opportunity to select and address additional questions. This ensures that your time is utilized effectively and allows you to assist more customers within your availability

Follow-Up Support: Customers can request your assistance for follow-up calls if needed, facilitating continuity of support. This enables you to provide ongoing assistance and guidance, ensuring customer satisfaction and building trust over time

Outstanding Customer Service: Showcase your expertise in your designated field, fostering trust and growing customer satisfaction. Your exceptional customer service skills contribute to a positive experience for customers, enhancing their confidence in your abilities to address their inquiries effectively

Flexibility in Scheduling: Enjoy flexibility in scheduling, working remotely from home or anywhere, and choosing the volume and types of questions to tackle. Whether you opt for part-time or full-time engagement, you can offer online assistance to customers at your convenience, allowing for a customizable work arrangement that fits your lifestyle and preferences

Qualification

US attorney license4 years legal experienceClear communicationAttention to detailCustomer serviceAutonomous workService-oriented mindsetEnthusiasmPositivityVerbal communicationWritten communication

Required

An active US attorney license in good standing/active standing with the Law Society or Bar Association

Minimum of 4 years' experience practicing law

Demonstrated expertise in your field, requiring no additional training from us

Proficiency in clear and concise communication

Exemplary accuracy and attention to detail

Genuine passion for assisting others and a strong service-oriented mindset

High level of confidence, enthusiasm, and positivity

Exceptional verbal and written communication

Access to computer and/or smartphone

Dependable internet connectivity

Capability to work autonomously

Company

JustAnswer

Glassdoor3.6

JustAnswer (www.justanswer.com) is the world’s leading expert marketplace, connecting more than 16 million people worldwide with doctors, lawyers, and more.

Founded in 2003

San Francisco, California, USA

501-1000 employees