NEOGOV · 1 week ago
HRIS Payroll Implementation Consultant
United States
Full-time
Remote
Entry, Mid Level
2+ years expNEOGOV is a fast-growing SaaS leader in the Public Sector, focused on serving those who serve the people. They are seeking a Payroll Implementation Consultant responsible for supporting, training, and implementing NEOGOV's HRIS products, particularly the Payroll Module, for their clients.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Learn, understand and execute NEOGOV’s Implementation & Configuration practices
Become an SME of NEOGOV Payroll module
Gather business requirements and build consensus around business processes and design while maintaining a best practice approach
Configure the NEOGOV solutions, demonstrate the configurations through building prototype systems, testing and best practices guidance
Partner with internal and external partners to ensure cross-functional needs are met; develop and convey a clear understanding of the unique needs to various audiences
Identify and implement system improvement and process improvement opportunities in NEOGOV HRIS suite (HR, Payroll, Time/Attendance)
Maintain and monitor project plans, issues logs, status reports, and other project risk factors
Execute daily operations for assigned implementations, including project plans, schedules, time tracking, case and phone routing, health check delivery, etc
Execute support, deployments (implementations) and best practice coaching for small-mid size customers
Track support level and customer satisfaction metrics; Ensure the support SLA's are being achieved and exceeded; Identify opportunities to improve metrics and team efficiencies
Conduct quality & product usage checks to ensure customer & product satisfaction expectations are being satisfied for customers and that a high level of service is being delivered
Serve as a coach, mentor, knowledge resource, and escalation point for customers and support representatives
Participating in annual training, NEOGOV’s Annual Conference, industry events, and face-to-face customer meetings (Travel - 10%)
Qualification
Required
2+ years of experience supporting clients and their payroll process, taxes, year end
Proficient understanding of payroll, payroll concepts and standard payroll processes
Able to set expectations and communicate goals and objectives with customers and teammates
Able to communicate and coordinate with departments across the organization, including Sales, QA, Product Management, etc
Able to navigate and/or learn technology quickly through instruction and self-training
Able to identify, understand and escalate issues efficiently and appropriately
Able to work well within tight deadlines
Strong multi-tasker with time management skills and excellent written and verbal communication skills
Experience with business analysis and requirements gathering
Preferred
Certified Payroll Specialist (CPS) or Certified Payroll Professional (CPP)
General understanding of Multi-state reciprocity
Previous consulting or implementation experience in a technical and/or HR space
Working knowledge of the public sector
Benefits
Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
Generous PTO to support work-life balance
401K Matching
12-week Paid Parental Leave
Autonomy to grow and find your career path with supportive leadership
Remote working opportunities
Inclusive and diverse work environment
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase