Spring Health · 2 weeks ago
Director, Care Operations & AI Transformation
NYC Metro Area
Full-time
Hybrid
Lead/Staff, Director/Executive
$165K/yr - $214K/yr
5+ years expSpring Health is on a mission to revolutionize mental healthcare by removing barriers to access. The Director, Care Operations & AI Transformation will lead operational initiatives, oversee compliance, and manage partnerships to ensure the success of the Care Operations organization.
Artificial Intelligence (AI)Health CareMental HealthmHealthWellness
Responsibilities
Ensure execution of the Care Operations roadmap, partnering closely with Product to ensure operational goals are aligned and executed effectively
Accelerate and own our deployment of AI tools throughout the member support journey
Further innovate to identify opportunities to iterate and improve on operational processes
Identify, select, and onboard accretive partnerships to drive in-year operational efficiencies
Ensure organizational effectiveness, setting operating cadences, advancing strategic initiatives, and fostering employee engagement
Lead, mentor, and develop a high-performing strategic team
Qualification
Required
5+ years of experience in healthcare operations, start-ups, consulting, or services
3+ years of experience leading teams in a high-growth or complex environment
Preferred
Experience in deploying agentic AI tools in the support journey
Experience with leading support tools like Zendesk and related process optimization
Background in product management or collaborating with Product teams
Background in consulting or product management a plus
Exposure to strategic planning or scaling operational programs
Benefits
Health, Dental, Vision benefits start on your first day at Spring.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.
Company
Spring Health
Spring Health provides mental health solution for employers and health plans.
1001-5000 employees
H1B Sponsorship
Spring Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (6)
2022 (6)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$466.5MKey Investors
Generation Investment ManagementKinnevikTiger Global Management
2024-07-31Series E· $100M
2023-04-12Series D· $71M
2021-09-16Series C· $190M
Leadership Team
April Koh
Co-Founder & CEO
Adam Chekroud
Co-Founder, President
Recent News
Behavioral Health Business
2025-12-12
Company data provided by crunchbase