Ohkay Hotel Casino · 1 week ago
PLAYER DEVELOPMENT MANAGER
340 HWY 68 - SAN JUAN PUEBLO, NM 87566
Full-time
Onsite
Mid, Senior Level
3+ years expOhkay Hotel Casino is seeking a Player Development Manager to lead and oversee the Player Development department. This role involves managing player tracking, recruitment, retention, and reactivation of high-end guests, while ensuring superior service and engagement.
Gambling & Casinos
No H1B
U.S. Citizen Only
Responsibilities
Develop and implement strategies for the Player Development program, focusing on sustainable guest acquisition, retention, and reactivation for the high-end segment
Oversee the execution of both gaming and non-gaming promotions, including VIP events and special promotions
Manage and maintain all casino marketing systems to ensure the accuracy and integrity of guest offers and data
Provide leadership to Player Development Hostess, ensuring efficient, friendly, and accurate guest service at the best possible cost
Oversee guest assignments to hosts, conduct daily and weekly complimentary analysis, and manage hotel room blocks for player development purposes
Maintaining compliance with all Federal, State, and local gaming regulations in addition to the delivering of exceptional guest service to all internal and external guests
Inventory Control
Maintain confidentiality of guest and member information and pertinent casino data
Always maintain good personal hygiene and a professional appearance
Compliance with punctuality and attendance policies required
Work independently and in a team-oriented, collaborative environment
Ability to successfully interact with all levels of team members and management
Hires, trains, and manages staff as needed
Oversees the daily workflow of the department
Setting clear goals, targets, and assignments
Documents and administers disciplinary action of employees as needed
Conducts performance evaluations that are timely and constructive
Responsible for weekly time sheet approvals and leave requests
Responsible for tip reporting (if applicable)
Responsible for scheduling of shifts (if applicable)
Qualification
Required
Bachelor's degree in Business Administration, Marketing, or a related field, with a minimum of three (3) years of relevant experience in the gaming, hospitality, sales, or marketing industry. Any combination of education and/or relevant experience totaling seven (7) years may also be considered
Proficient in Customer Relationship Management systems and player-tracking systems
Supervisory experience in player development or high-end guest service roles in preferred
Must be 21 years of age
Must be able to obtain and maintain the required OOGC License
Must be a US citizen or provide documentation to work in the US
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Strong supervisory and leadership skills with the ability to effectively train others
Ability to prioritize tasks and to delegate them when appropriate
Proficient with Microsoft Office Suite or related software
Knowledge and implementation of customer service principles, techniques, systems, and standards
Knowledge and understanding of commercial operating principles, practices, and procedures within area of business specialty
Excellent oral and written communications skills
Ability to foster a cooperative work environment
Ability to communicate clearly and effectively
Ability to motivate staff through a teamwork approach
Proven leadership skills that include delegating as needed
Company
Ohkay Hotel Casino
We give you more ways to win.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase