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BBQ Holdings, Inc. · 3 months ago

Loyalty Program Manager

Vancouver, WA

Full-time

Onsite

Mid Level

3+ years exp

BBQ Holdings, Inc. is seeking a Loyalty Program Manager to oversee the execution and optimization of loyalty program operations across its brands. This role involves managing day-to-day operations, collaborating on loyalty strategy, and enhancing program performance to ensure a seamless customer experience.

Restaurants

Responsibilities

Own day-to-day loyalty program operations: manage reward uploads, promotions, campaign timelines, QA, and redemptions

Execute cross-channel loyalty offers and campaigns--ensuring smooth functionality across web, app, POS, and in-store systems

Monitor loyalty program KPIs (e.g., participation rate, redemption rate, average order value, repeat visit rate); generate regular insights and partner with analytics to inform program adjustments

Identify and troubleshoot issues in real time by partnering with guest services, operations, tech, and vendor teams

Collaborate with the Director to optimize campaign design, test new tactics, and continuously improve program performance

Maintain documentation, training support, and execution guidelines for internal teams and franchisees

Stay up to date on loyalty and QSR trends; bring forward competitive insights and recommendations

Qualification

Loyalty program managementCRM experienceProject managementLoyalty analytics toolsPunchh platform experienceCommunication skillsCollaboration skillsAttention to detail

Required

3--5 years of experience in marketing, CRM, or digital program execution, including at least 2 years managing or supporting customer loyalty programs

Experience supporting or managing loyalty programs in QSR, fast casual, or multi-unit environments

Strong organizational and project management skills with attention to detail and execution

Working knowledge of loyalty analytics and reporting tools (e.g., Excel, Tableau)

Excellent communication skills and a collaborative mindset

Ability to work cross-functionally with digital, tech, analytics, operations, and external vendors

Preferred

Hands-on experience working with the Punchh loyalty platform (setup, QA, reporting, or offer execution)

Familiarity with digital ordering and POS ecosystems

Experience supporting franchisee systems or multi-brand organizations

Company

BBQ Holdings, Inc.

BBQ Holdings is a division of MTY Food Group and operator of restaurant brands such as Famous Dave's, Village Inn, Granite City, Baker's Square, Barrio Queen, Sauce Pizza and Wine, and more.

Founded in 2019

Minnetonka, Minnesota, USA

1001-5000 employees