Charles B. Wang Community Health Center · 4 days ago
EHR Support Analyst - Hybrid (New York City)
Manhattan, NY
Full-time
Hybrid
Senior Level
$70K/yr - $80K/yr
5+ years expCharles B. Wang Community Health Center is seeking a Full-Time EHR Support Analyst to support their Electronic Health Record System (Epic). The role involves providing training, technical assistance, and optimizing workflows to ensure effective use of Epic applications within the Health Center.
ConsultingHealth CareNon ProfitPharmaceutical
Responsibilities
Provide direct, daily support to clinical, operational, and patient care teams to ensure effective and efficient use of Epic applications
Troubleshoot and resolve application and equipment issues, ensuring ownership of each issue through full resolution. Escalate to the OCHIN Help Desk or submit JIRA tickets when needed, including providing necessary technical or workflow details
Communicate resolutions back to users and ensure issues are fully understood and closed
Maintain and update select Epic configuration such as preference lists, SmartPhrases, provider records, letter templates, and related master files
Manage assigned error queues and In Basket pools
Partner with clinicians and follow established EMR/PM processes to support: Requests for new diagnoses and procedure codes, Requests for additional charting tools, Enhancements to existing or new clinical workflows
Work with clinic leadership and end users to identify operational and clinical workflow improvements that enhance efficiency, care quality, and user experience
Collaborate with OCHIN and internal stakeholders through governance committees to adopt and optimize new Epic features and upgrades
Participate in testing of new functionality and system updates prior to deployment
Serve as an Epic subject-matter expert in clinic meetings and act as a liaison between the CBWCHC and OCHIN
Perform other duties as assigned
Qualification
Required
Bachelor's degree in IT, Health Informatics, Healthcare, or related field (or equivalent experience)
At least 5 years of Epic experience, preferably in a healthcare setting focused on underserved communities
Solid understanding of healthcare operations and change management
Experience with Federally Qualified Health Centers (FQHCs) is a plus
Able to multitask with excellent written and oral communication skills, strong attention to detail, and the ability to work effectively both independently and as part of a team
Participation in rotating on-call schedule, including weekends or evenings as needed
Must be available to work on-site 3 to 4 days a week
Preferred
EPIC application analyst certification or proficiency is a plus
Benefits
Medical insurance
Employer-paid dental, vision, disability and life insurance
403(b) retirement savings plan
Flexible spending accounts for transit, parking, health and dependent care
Paid time off (28 days for the first year of employment)
Employee Assistance Program
Employee Discount Programs
Tuition reimbursement for eligible employees
The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program
Company
Charles B. Wang Community Health Center
Charles B. Wang Community Health Center is a not-for-profit organization that offers health care and medical services.
501-1000 employees
H1B Sponsorship
Charles B. Wang Community Health Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (6)
2022 (5)
2021 (3)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Perry Pong
Chief Medical Officer
Regina Lee
Chief Development Officer
Company data provided by crunchbase