Ozarks Electric Cooperative · 2 weeks ago
Member Relations Representative
Fayetteville, AR
Full-time
Onsite
Entry, Mid Level
2+ years expOzarks Electric Cooperative is a member-owned electric cooperative serving over 80,000 meters across Northwest Arkansas and Northeast Oklahoma. The Member Relations Representative will assist members with various utility services, provide customer service, and manage member accounts.
Energy
Responsibilities
Assist members in person, over the phone, by email, and via chat with various activities such as starting, stopping, and transferring utility services; determine member needs and assist with establishing Ozarks Electric services as well as any other services provided
Provide customer service and properly inform members of residential and commercial utility services, rate structures, special programs, and applicable policies
Establish deposits for residential and commercial members within established guidelines
Establish and maintain member accounts; monitor and ensure accuracy of account information
Perform cashiering tasks as required; receive and process payments; reconcile cash drawer daily and prepare bank deposits
Research and respond to member billing inquiries
Set up/inform members of various payment arrangements and outside assistance agencies
Assist members by answering basic issues or requests; receive and process outage calls
Solicit sale of new or additional services or products
Recommend improvements/upgrades in products, service, billing method, etc. to prevent future issues
Advises supervisor of ways to better handle member calls through improvements to equipment, training, support materials, computer programs, and procedures
Resolves basic member and/or subscriber's issues or requests
Receives and processes trouble or outage calls
Accurately analyzes and collects any past due balance from the member and/or subscriber's in accordance with established procedures
Ensures inquiries other than those that are routine are promptly transferred to appropriate department for resolution
Qualification
Required
Requires high school diploma or equivalent
Two to five years of experience in customer service or related field
Operates standard office equipment including, but not limited to, voice terminal, computer terminal, personal computer, facsimile, copier, calculator, typewriter, computer printer, and credit card machine
Must have valid driver's license without violation, which would prohibit insurability
Must be able to give, receive and analyze information, prepare written materials, and articulate goals and action plans
Requires ability to effectively present information, orally and written, and respond to questions from clients, customers, and general public
Must be able to prepare paperwork with a high degree of accuracy and attention to details
Requires efficient and accurate handling of money and applying money or credit to members' accounts
Requires ability to meet deadlines under pressure
Must be able to deal with a variety of people in varying situations with tact and diplomacy
This position is performed in an office environment; some irregular hours may be required
Normal workweek is 40 hours but must be available for call-out during emergency situations
Occasional travel for training may be required
This position does rotate on and off an on-call schedule
Must be available for occasional scheduled after-hours training
This position mainly requires sitting to complete work with a computer and telephone
Some walking and standing are also required, as well as occasional lifting and/or carrying and/or pushing/pulling of various items less than 10 pounds
Visual and audio acuity is essential to this position
Benefits
100% paid medical/dental coverage for you and your dependents
A defined benefit pension plan
A 401(k) plan with employer match
Paid time off
9 paid holidays
Disability benefits
Life insurance
Tuition reimbursement
Company
Ozarks Electric Cooperative
Ozarks Electric Cooperative providing reliable electrical service throughout Northwest Arkansas and Northeast Oklahoma.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Barrett Breeding
Vice President Corporate Services | CFO
Recent News
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