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DARCARS Automotive Group · 2 days ago

Automotive Front Desk Receptionist

Rockville, MD

Full-time

Onsite

Mid Level

DARCARS Automotive Group is seeking an Automotive Front Desk Receptionist to serve as the front-line representative for the dealership. The role involves greeting customers, directing them to the appropriate parties, managing incoming calls, and assisting salespeople with day-to-day activities.

AutomotiveRetail

Responsibilities

Greet showroom customers and determine the nature of their visit

Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson

Answer basic customer inquiries and refer more extensive inquiries to the appropriate person

Enter data into computer operated prospect tracking system

Manage switch board

Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold

Take thorough messages indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave

Communicate messages to all appropriate parties in a timely manner

Provide basic information to callers who have general inquiries

Update and distribute company telephone roster when necessary

Perform clerical duties and accounting duties as assigned by controller or GSM

Serve as showroom greeter

Other duties assigned by management

Make transaction receipts for sale and service department if applicable

Qualification

Customer serviceCommunication skillsTeam playerFlexible scheduleFast-paced environment

Required

Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers

Strong communication skills with both customers and DARCARS employees

Demonstrated commitment to customer service

Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers

Requires the ability to sit for long periods of time

Be able to work in a fast-paced environment

Be a team player

Must be able to work a flexible schedule, evenings and weekends

Must be able to pass pre-employment screen (background)