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American Express · 1 month ago

Manager - Sales Process Optimization and Controls

New York, United States

Full-time

Hybrid

Mid, Senior Level

$89K/yr - $150K/yr

5+ years exp

American Express is a leading financial services company with a long history of innovation and commitment to its customers. The Manager of Sales Process Optimization and Controls will partner with U.S. Small and Medium Enterprises Sales and Account Development teams to enhance business performance and compliance. This role involves leading complex initiatives and building relationships to ensure alignment across various stakeholders.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Possess a deep understanding of U.S. SME Sales and Account Development team business objectives / priorities and challenges to formulate solutions

Build strong relationships with US SME Sales Enablement and Sales and Account Development teams to successfully gain consensus and support for strategic projects

Become an expert on the U.S. SME Rules of Engagement

Serve as a PMO to lead highly complex, business-critical initiatives from inception to completion and act with an agile approach

Perform risk management to proactively identify potential problems and mitigate risks to achieving desired objectives

Qualification

Sales enablementProject managementCross-functional collaborationBusiness insightCommunication skillsProactive approachCan win attitudeCritical thinkingOrganizational skills

Required

Undergraduate degree required

5+ years of experience in sales enablement, performance planning, consulting, or related fields

Strong project management skills with a record of successful results on complex, large-scale, cross-functional initiatives

Ability to build strong partnerships and work collaboratively with others to meet shared objectives

Exceptional written and verbal communication skills and comfort presenting at all levels of the organization

Experience leading multiple and complex workstreams and working across departmental boundaries to deliver a diverse set of initiatives that result in successful outcomes

This is a hybrid role with the candidate expected to work from office 3 days a week

Preferred

Proactive approach to tackle new opportunities and challenges with high energy and enthusiasm

Accountability for self and others to meet all commitments and deliverables in a timely manner

Strong business insight and experience with Sales and Account Development organizations, and the ability to understand their structure, operations, and strategic priorities

Can win attitude and a desire to learn in a fast-paced environment!