Action Property Management · 1 day ago
Assistant General Manager - Millennium Tower
San Francisco, CA
Full-time
Onsite
Senior Level
$140K/yr - $160K/yr
5+ years expAction Property Management is the premier choice for homeowner’s association management, serving over 300 communities across 9 offices. The Assistant General Manager (AGM) supports the General Manager in daily operations, acts as a liaison for community information, and assists in training and supervising staff to ensure an exceptional resident experience.
CommercialProperty ManagementReal Estate
Responsibilities
Manage office operations, including correspondence, scheduling, and supply orders
Assist with association Board of Directors meeting preparations (monthly and quarterly), including agendas, notices, reports, and meeting minutes
Maintain vendor files, insurance certifications, and compliance records
Update the associations profiles, calendars, contracts, website, and communication platforms
Process utility charges and coordinate billing with Accounts Receivable
Support the GM with Action List updates and other tasks as assigned
Conduct routine inspections of common areas and create work orders as needed
Review daily reports and ensure proper filing and distribution
Liaise with the Architectural Review Committee, schedule meetings, and take minutes
Communicate with homeowners regarding construction approvals, monitor progress, and handle deposits/refunds
Coordinate inspections and sound testing as needed
Address resident concerns and complaints
Issue access devices and assist new owners with registration
Supervise, train, and schedule the onsite team members
Provide backup support for team members when needed
Process accounts receivable and service charge forms
Review and approve invoices and follow up on past-due balances
Prepare the monthly Delinquency Report
Draft, publish, and distribute resident communications, including: Weekly Newsletter and Elevator Announcements, Maintenance Notices and Community Event Notices, Courtesy Notices, Violations, and Call to Hearings, Unit Inspection notices and follow-ups
Maintain and manage Management, Resident, and Board calendars, including operational and maintenance scheduling
Review and publish Incident Reports and ensure necessary follow-up actions are documented and addressed
Serve as Manager on Duty in the GM’s absence
Qualification
Required
5 years of experience in the luxury hospitality field, including 3+ years in department head roles
Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening
Minimum of a High School Diploma or equivalent
Excellent command in verbal and written communication
Responsive, flexible attitude with an eagerness to take initiative
Ability to plan, organize, and prioritize responsibilities to meet deadlines
Ability to work effectively in a team environment and build strong relationships with others
Must attend board meetings as needed
Prolonged periods sitting at a desk and working on a computer
Capable of lifting up to 25 pounds as needed
Preferred
HOA or property management experience
Bachelor's degree in hospitality, business administration or a related field
Benefits
Comprehensive health benefits and paid time off package for qualifying employees
On-going hospitality and property management training
Opportunities for career growth and advancement
Values driven company culture promoting team work and excellence
Medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members
Generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members
Company
Action Property Management
Action Property Management is a real estate company provides buying and selling services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Matthew Holbrook
CEO
Company data provided by crunchbase