Legends Global · 23 hours ago
Information Desk Specialist
Detroit, MI
Full-time
Onsite
Senior Level
5+ years expLegends Global is redefining excellence in live events, venue management, and hospitality. The Information Desk Specialist serves as the first touchpoint for guests entering Huntington Place, providing assistance with inquiries, directions, and general facility information while ensuring a positive experience for all visitors.
HospitalityMarketingSports
Responsibilities
Provide a warm, professional welcome to all guests entering the facility, whether seated or standing at the information desk
Assist guests with building navigation, event details, schedules, and general facility information
Provide visitor information including restaurants, nightlife, attractions, shopping, transportation, airport information, and visitor bureau referrals
Assist with restaurant and transportation bookings and guided sightseeing tour information
Perform general office functions including copying, scanning, printing, and basic administrative tasks
Manage motorized scooter rentals and complimentary wheelchair distribution
Support guests with internet access, digital concierge services, phone charging stations, and related amenities
Track, log, and manage lost and found items in accordance with established procedures
Monitor the front entrance area and report fire lane violations
Observe and report trespassers or unauthorized individuals
Report suspicious activity in accordance with 'See Something, Say Something' protocols
Other duties as assigned, including special projects
Qualification
Required
Bachelor's degree preferred or a minimum of two (2) years of experience in an administrative or hospitality-related role
Five (5) to seven (7) years of progressively responsible experience in office administration or customer-facing roles
Strong computer proficiency, including Microsoft Office Suite and Excel
Excellent attention to detail with strong organizational and multitasking skills
Well-developed verbal, listening, and interpersonal communication skills
Ability to remain calm and professional in high-traffic and pressure situations
Flexible and adaptable to changing schedules, priorities, and event demands
Strong customer-service orientation
Demonstrated honesty, reliability, professionalism, cultural awareness, and respect
Ability to work independently and as part of a team, contributing to positive morale
Benefits
Medical, dental, and vision benefits starting day one
Paid vacation, holidays, and sick time
401(k) with company match
Company
Legends Global
Legends Global is the premier partner to the world's greatest live events, venues and brands.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
New Mountain Capital
2017-05-04Series Unknown
Leadership Team
Shervin Mirhashemi
Chief Executive Officer
Scott Aronsky
Chief Financial Officer
Recent News
2025-12-05
2025-10-09
The Bahamas Ministry of Tourism
2025-09-17
Company data provided by crunchbase