Brightree ยท 2 days ago
Customer Support Specialist
United States
Full-time
Remote
New Grad, Entry Level
$26.08/hr - $40.29/hrBrightree is a subsidiary of ResMed that focuses on cloud-based patient management software. The Customer Support Specialist is responsible for identifying customer issues and providing solutions to ensure high levels of customer satisfaction.
Business IntelligenceHealth CareHospitalInformation TechnologySoftware
Responsibilities
Answer questions regarding the Brightree application and its extended services in a friendly, effective, and efficient manner
Diagnose and resolve customer questions or problems over the telephone or through electronic communication in the areas of system configuration/setup, product functionality
Interact with customers to troubleshoot and resolve customer issues that may not have standard documented solutions
Track and document inbound support requests and ensure proper notation of customer problems and issues
Work closely with customers to ensure we are providing solutions that meet their needs
Stay abreast of current technology in products and new product offerings
Identify release issues
Work with senior CSRs/mentors to escalate cases as needed
Ensure all cases are documented according to standard operating procedures
Qualification
Required
Prior experience providing software support to external customers
Technical aptitude and troubleshooting skills to tackle a problem using a logical, systematic sequential approach
Proven ability to resolve issues in a timely manner
Experience working in a remote workforce
Quick learner, self-directed and motivated
Dedication and commitment level to the tasks at hand
Proven ability to work in a fast-paced, collaborative environment with the ability to own areas of the product with minimal supervision
Proficient in Microsoft products (Outlook, Word, Excel)
Preferred
Brightree software application experience preferred
Experience in HME, Home health or healthcare industry preferred
Bachelor's degree in finance, business, healthcare, technology, or a relevant field preferred; equivalent combination of education and experience will be considered
Experience with Salesforce is a plus
Benefits
Comprehensive medical
Vision
Dental
Life
AD&D
Short-term and long-term disability insurance
Sleep care management
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Commuter benefits
401(k)
Employee Stock Purchase Plan (ESPP)
Employee Assistance Program (EAP)
Tuition assistance
Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment
Receive 11 paid holidays plus 3 floating days
Eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members
Company
Brightree
Brightree HME / DME Software, Pharmacy Solutions, Home Infusion
Founded in 2002
501-1000 employees
H1B Sponsorship
Brightree has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (4)
2023 (10)
2022 (11)
2021 (6)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Battery Ventures
2016-02-22Acquired
2008-07-15Series Unknown
Leadership Team
Cynthia Arceneaux, SHRM-CP, PHR
People Business Partner
Robert (Rob) Payne
HR Leader/Business Partner
Recent News
Seattle TechFlash
2025-09-01
2025-06-24
Company data provided by crunchbase