Jobs via Dice ยท 2 days ago
WFM Systems Specialist (Genesys & TTEC Aria WFM Adapter)
United States
Full-time
Remote
Mid Level
3+ years expDice is the leading career destination for tech experts at every stage of their careers. Our client, SRI Tech Solutions, is seeking an experienced Infrastructure Engineer with a strong background in backend application support and infrastructure, focusing on Workforce Management applications. The role involves designing and maintaining infrastructure solutions, managing application environments, and serving as a liaison with vendors.
Computer Software
Responsibilities
Design, implement, and maintain infrastructure solutions supporting enterprise applications, with a primary focus on WFM systems
Provide backend engineering expertise for the deployment, integration, and troubleshooting of WFM applications
Manage application environments, including servers, databases, middleware, and associated services, to ensure high availability and performance
Serve as the primary technical liaison with vendors for solution implementation, configuration, and issue resolution
Collaborate with internal stakeholders and IT teams to ensure smooth delivery and ongoing operations of WFM and other enterprise applications
Oversee and coordinate upgrades, migrations, and patch management of backend systems
Ensure compliance with security policies, best practices, and regulatory requirements in all infrastructure and vendor activities
Develop and maintain documentation, technical procedures, and knowledgebase articles for supported systems
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience
Proven experience in infrastructure engineering and backend application support (3+ years preferred)
Hands-on experience with WFM applications and understanding of their backend components
Strong experience working with external vendors, including solution implementation and contract management
Proficiency with Windows/Linux server administration, databases (e.g., SQL Server, Oracle), and networking concepts
Excellent analytical, problem-solving, and communication skills
Preferred
Experience with cloud platforms (e.g., Azure, AWS) is a plus
Company
Jobs via Dice
Welcome to Jobs via Dice, the go-to destination for discovering the tech jobs you want.
0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase