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Snapping Shoals Electric Membership Corporation · 3 weeks ago

System Control Technician I (Dispatch support)

Covington, GA

Full-time

Onsite

New Grad, Entry Level

Snapping Shoals Electric Membership Corporation has been providing reliable power and excellent customer service for over 80 years. The System Control Technician I role involves monitoring various systems and providing routine service restoration and customer support, particularly during outages and emergencies.

Consumer ElectronicsElectrical DistributionEnergy

Responsibilities

Monitors SSEMC’s Outage Management system (OMS) and SCADA systems

Receives consumer calls on outages or other hazardous conditions and determines the severity of outage or other conditions and dispatches appropriate manpower and/or equipment

Notifies supervisor and/or appropriate personnel of major system outages, emergencies or any other situation that would require immediate attention

During non-operation hours notifies and takes direction from E&O supervisor and/or appropriate personnel on system outages, emergencies, or any other situation that would require immediate attention

Keeps abreast of any conditions or major line changes that affect the normal feed of existing circuits

Monitors the GA811 system for emergency locate tickets. Validates information using SSEMC’s customer files and the engineering mapping system and dispatches as required

Communicates directly with consumers and utilizes the Customer Information System (CIS) for meter resets, tree orders, s/l repairs, trouble calls and outages during non-operating hours

Monitors lightning detection system and/or weather systems and reports any activities that could affect normal system operations

Monitors and ensures that the electronic security system is activated during non-operating hours. Monitors and reports suspicious activities detected on the motion camera surveillance system. Monitors, reports and responds according to trouble or alarms of the fire protection system

Stays familiar with procedure for handling "mayday" calls

Receives and transmits instructions and/or information over the 2-way radio and phone system

Qualification

SCADA systemsOutage Management systemWindows operating systemCustomer Information SystemExcelWordAccessPower PointData entrySystem geographyCommunication skillsWork independently

Required

Ability to enter and retrieve data from computer required

Training and/or experience in Windows operating system required

Training and/or experience in Excel, Word, Access, and Power Point

Overtime required

Irregular hours required

Ability to work without direct supervision

High school diploma or general education degree (GED)

Preferred

Knowledge of system geography

Related experience and/or training

Benefits

Competitive pay-negotiable based on experience

Medical, dental, vision and prescription drug coverage

Health Savings Account with company annual contribution

Life insurance and disability

401K with company match

Pension plan

Paid holidays and time off

Educational/tuition reimbursement plan

Professional and personal development

Employee discounts

Employee Assistance Program

Wellness programs and onsite fitness center

Company

Snapping Shoals Electric Membership Corporation

Snapping Shoals Electric Membership Corporation is an electrical/electronic manufacturing company based out of 14750 Brown Bridge Rd, Covington, Georgia, United States.

Founded in 1936