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Ivo · 1 day ago

Internal IT Manager

San Francisco, California

Full-time

Onsite

Mid, Senior Level

Ivo is a growing startup focused on helping companies manage their contracts. They are seeking an Internal IT Manager to oversee the internal IT environment, ensuring tools are secure and effective while collaborating with various teams to enhance productivity.

Artificial Intelligence (AI)LegalLegal Tech

H1B Sponsor Likely

Responsibilities

Own identity and access management

Design and administer Okta as our primary identity provider and single sign on platform

Define and maintain group based access and application assignments that align with roles and least privilege

Run reliable joiner, mover and leaver processes so access is correct on day one and removed quickly when people leave

Perform regular access reviews and remediate issues in partnership with managers and Security

Own endpoint and workplace technology

Manage our Mac fleet through Kandji including enrollment, configuration profiles and application deployment

Define secure baseline configurations for laptops and keep devices patched and compliant

Own the lifecycle of laptops and other equipment from purchase and provisioning through return and secure disposal

Design and continuously improve the onboarding experience so new hires receive devices, access and instructions on time

Own IT processes and workplace infrastructure

Design and maintain meeting room setups including video conferencing equipment, displays and connectivity

Manage office network infrastructure including WiFi access points, guest networks etc

Create and document IT processes for common workplace needs such as printer setup, network troubleshooting and meeting room booking

Own the physical IT infrastructure at our offices

Coordinate with facilities and office managers to ensure IT needs are met during office moves, expansions or renovations

Maintain inventory of IT equipment including spare devices, cables, adapters and meeting room supplies

Own our core SaaS tools

Standardize how teams use core tools and document best practices

Manage vendor relationships for key SaaS applications including access, license counts, renewals and security requirements

Work with Security and Compliance on vendor due diligence, ongoing monitoring and audit requests

Help control SaaS sprawl by reviewing new tool requests and consolidating where it makes sense

Partner closely with the business

Align IT controls with our security and compliance program including audit requirements

Be the primary point of contact for any technical issues that arise for the company

Support security incidents that involve endpoints, identity or internal tools

Provide data and evidence for audits and customer security assessments when IT controls are in scope

Track and report IT metrics to leadership

Create clear documentation and playbooks so IT operations are transparent and resilient

Identify opportunities to automate IT workflows

Contribute to planning and hiring future IT and support roles as the company scales

Qualification

IdentityAccess managementOkta administrationEndpoint managementSaaS managementNetwork infrastructure managementPlaybooksDocumentationProactive problem solvingAutomation mindsetCollaboration skills

Required