SnapCode Inc ยท 3 weeks ago
Technical Program Manager/Delivery Manager
California, United States
Contract
Onsite
Mid, Senior Level
$20/hr - $25/hrSnapCode Inc is a technology company seeking a Technical Program Manager/Delivery Manager to oversee delivery for key customers across various technological tracks. The role involves managing teams, ensuring project delivery on time and within budget, and maintaining high levels of customer satisfaction through effective communication and leadership.
Information Technology & Services
Responsibilities
Manage delivery for our key customers across all the technological tracks
Manage and lead teams across technologies, fostering a collaborative and productive work environment
Ensure regular updates to customer stake holders sent through WSRs
Conduct MBRs and QBRs
Achieve high customer delight
Ensure projects are delivered on time, within scope, and budget by working with technology teams
Work closely with customer stake holders and ensure the project scope is well understood and documented as per the defined standards
Manage and lead teams across technologies, fostering a collaborative and productive work environment
Work with PMO and ensure quality control procedures to ensure high standards in the delivery
Act as a delivery point of contact for Customer, Understanding the Customer, managing expectations and ensuring highest customer satisfaction
Service/Project Review meetings with Customer and Management
Adopt customer specific processes and methodologies
Proactively Identify, evaluate, and mitigate project risks effectively
Ensure that the project teams meet SLAs and avoid service credits / penalties
Drive continuous improvement initiatives to enhance project delivery processes, methodologies, and best practices
Utilize effective conflict resolution and negotiation tactics to maintain high-level performance within service teams
Establish and monitor KRAs and KPIs as performance metrics for team members
Support hiring the right resources for various tracks as the roles get identified by working with the TAG teams
Ensure SOWs are signed and Invoices cleared on-time by working with finance teams and the customer stakeholders
Continuously work with individual members in the project teams and ensure their contributions are made visible to customer in terms of activities/stories/Jira Tickets as applicable on a weekly basis and obtain continuous feedback on the performance of the teams and course correct as needed appropriately
Work with customer stake holders, identify the opportunities, proactively create proposals with efforts, solutioning and financials
Qualification
Required
Bachelor s or Master s degree in Computer Science, Information Technology, or related field
Proven experience in software development project management, must have worked with onshore/Nearshore/offshore model. Open to be flexible to be able to speak to teams in different time zones
Exceptional communication, interpersonal, thought leadership skills with the ability to effectively engage with customers, stakeholders, and cross-functional teams
Strong leadership and team management skills
Familiarity with various project management tools and methodologies (e.g., Agile, Scrum, ITIL)
Problem-solving mindset and ability to manage complex project challenges
Company
SnapCode Inc
Introduction Snapcode Inc., a US-based IT staffing firm, provides specialized technology professionals to businesses seeking their expertise.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase