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ORNL Federal Credit Union · 2 days ago

Title Closing/Escrow Settlement Manager (Morristown, TN)

Morristown, TN

Full-time

Onsite

Senior Level

5+ years exp

ORNL Federal Credit Union is seeking a Title Closing/Escrow Settlement Manager to oversee their 7 Title branch location. The role involves managing personnel, ensuring timely preparation of title search products and closing documents, and developing referral relationships while maintaining service standards.

Customer ServiceFinancial ServicesNon Profit

Responsibilities

Manages the 7 Title branch location, including managing personnel. Evaluates employee performance. Trains staff to ensure continual development of employees. Reviews and approves timesheets and time off requests. Provides feedback and ratings to employees through the use of performance metrics and coaching

Closes loans by managing individual closing pipelines ensuring balance of work between internal and external closing agents and to meet the needs of the business. Reviews title commitments and final title policies ensuring proper investigation of title was performed prior to signing. Thoughtfully reviews potential conditions and exceptions needed to commit to offering and granting title insurance

Manages the preparation, review and delivery of title search products to lenders. Performs routine follow up on turn times and look for ways to improve the process. Manages the process of the reviewing of title commitments and final title policies and ensuring the proper investigation by employees prior to the document being submitted for signature by a licensed agent

Manages the funding process including balancing of files, recording of legal documents, and delivery of loan packages to lenders in a timely manner. Manages post close service to lenders to ensure industry standard service

Works closely with the licensed title agent as well as the President of 7 Title to mitigate risk by using sound decision making practices in regard to the commitment and ultimate issuance of title insurance

Manages the process of preparation, review and delivery of closing documents to lenders and clients. Performs routine follow-up on turn times and looks for ways to improve the process. Oversees the loan scheduling and closing process in the department to ensure the highest quality client experience while maintaining efficiency and convenience

Promotes an environment of business development by leading the team to develop new referral relationships, servicing existing relationships, promoting the company, attending social functions, encouraging social media and online engagement, and other appropriate activities

Responsible for the reporting of key company performance metrics. To include the reporting capabilities of the title software as well as reports generated for management of the business. Responsible for detailed oversight of the Title Escrow Account

Manages the vendor contracts of the branch operation. Includes ensuring that all outside relationships and/or vendor contracts are up to date and quality standards and timeliness are being met. Ensures proper coverages are in place in the form of E&O Insurance

Serves as a “working” manager filling any need of the branch as well as serving as the backup to all positions. Fills in where needed during busy times or during periods where staff members are unavailable. Ensures good business continuity and good client service as the leader of the branch operation. Performs other job-related duties as assigned

Qualification

Title software proficiencyTennessee Insurance Producers LicenseLeadership experienceMortgage industry experienceOrganizational skillsMicrosoft 365 proficiencyVerbal communicationWritten communicationDetail-oriented