Apply on Employer Site

Global Payments Inc. · 1 week ago

Installation Service Technician: Escalation Specialist

Greater Lansing

Full-time

Onsite

Mid Level

3+ years exp

Global Payments Inc. is a company that provides installation and support services for a diverse customer base in the foodservice sector. The Installation Service Technician: Escalation Specialist will be responsible for on-site implementation of technology solutions, configuring software platforms, and providing training and support to enterprise customers.

AppsBankingCreditEnterpriseFinanceFinancial ServicesPayments

No H1B

U.S. Citizen Only

Responsibilities

On-site implementation of our foodservice technology solutions

Configure software platform solutions for installation, including item and menu building

Provide USB peripheral installation and troubleshooting

Install, configure, and test third party interfaces (POS, Merchant Gateways, etc.)

Develop detailed product knowledge of our enterprise product suite

Diagnose hardware, software, and configuration issues

Maintain and improve documentation related to installation and support procedures

Provide remote training to enterprise customers

Interact with customers with a positive and encouraging attitude

Provide occasional evening and weekend support

Qualification

Network troubleshootingUSB peripheral installationSoftware QAMicrosoft Office SuiteDatabase experienceGraphic design knowledgeRemote access softwareResourcefulnessEnthusiasmLeadership skillsOrganizational skillsInterpersonal skillsWritten communicationVerbal communicationWork ethicPositive attitude

Required

Minimum 3 years IT experience

Travel 75%-100% of each month

U.S. citizen or permanent resident

Must be comfortable with assigning IP addresses, network troubleshooting and topology, VLANs, and subnets. May also need to terminate Ethernet cables and punch down cables

Must be able to review software logs and find issues and suggest user and administration experience improvements

Proficiency in Microsoft Office Suite

Experience with USB peripheral installation and troubleshooting

Experience with remote access software and support

Experience with networking (physical and logical)

Experience with software QA

Database experience and understanding

Knowledge of graphic design and file formats

Strong leadership, organizational and interpersonal skills

Excellent written and verbal communication skills

Ability to be resourceful and proactive in dealing with issues

Exceptional work ethic, timely completion of tasks