Tri-City Medical Center · 1 day ago
Front Desk Receptionist-Check In/Check Out
Oceanside, CA
Full-time
Onsite
Entry Level
1+ years expTri-City Medical Center is a full-service acute care public hospital serving San Diego County's coastal communities. They are seeking a Front Desk Receptionist to provide positive in-person impressions, manage patient check-in and check-out processes, and ensure timely patient flow while meeting satisfaction goals.
Emergency MedicineHealth CareHospitalRobotics
Responsibilities
Maintains a safe, clean working environment, including unit based safety and infection control requirements
Accurately ensures that all visit paperwork is ready at time of visit
Verifies, collects and scans patient ID card, insurance ID card into PM/EHR system
Collects and scans any needed signatures on financial, HIPAA and arbitration forms
Collects co-pay, coinsurance, deductible or balances due
Updates all patient demographic information into the Practice Management system
Enters all required MACRA measurements onto EHR at the time of arrival
Scans front office documents into EHR system and catalogs to patients chart
Schedules follow up appointments as necessary
Schedules new patient appointments, walk-ins or as needed
Coordinates patient pick-up with preferred facilities
Uses a friendly voice, speaks clearly and understandably
Provides information needed for patient visit including directions to the appointment location/s
Strives for maximum patient satisfaction and mentioning on Patient Satisfaction Reports
Uses effective communication techniques to engage the patient and welcome them into the practice
Balances physical cash, check and credit collections
Balances against PM reports
Turns money into Billing Office at the end of each day
Works in collaboration with registration, telephone and clinical personnel
During times of high volume or absenteeism, Receptionist may be asked to provide cross coverage for check-in or check-out
May assist patient with forms completion in person
Ensures that patient confidentiality is always protected, both audible and visible
HIPAA Notice of Privacy Practices is on display and given to all new patients and then every three years
Ensure compliance with all medical practice regulations, such as, but not limited to; HIPAA and OSHA
Performs additional duties as assigned
Qualification
Required
High school diploma or GED, required
Strong background in customer service
Understands insurance verification for new and current patients
Is competent in the areas of leadership, teamwork and cooperation
Demonstrates strong ethics and a high level of personal and professional integrity
An effective communicator at all levels in the organization, with strong oral, written and persuasive skills
Preferred
Experience with Insurance (HMO, PPO) preferred
Front Desk experience, preferred
Minimum of 1 year of experience in health care, preferred
Bilingual, preferred
Company
Tri-City Medical Center
Tri-City Medical Center is an acute-care hospital that provides robotic surgery, heart care, emergency services, and many more.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$33MKey Investors
Department of Health Care Access and Information
2023-08-24Debt Financing· $33M
Leadership Team
Ray Rivas
CFO & Executive VP
Aaron J. Byzak, MBA, FACHE
Chief Strategy Officer (CSO)
Recent News
San Diego Union-Tribune
2024-05-24
San Diego Union-Tribune
2024-05-24
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