Motive Software · 1 day ago
Workplace Experience & Strategic Initiatives Manager
San Francisco, CA
Full-time
Onsite
Senior Level, Lead/Staff
$130K/yr - $180K/yr
8+ years expMotive Software is a company focused on human transformation, offering a unique candidate experience. The Workplace Experience & Strategic Initiatives Manager will lead the San Francisco hub operations, ensuring operational excellence and a high-quality employee experience while driving workplace strategy and HR initiatives.
AnalyticsArtificial Intelligence (AI)Machine LearningNatural Language ProcessingPredictive AnalyticsSoftwareText Analytics
Responsibilities
Serve as the day-to-day owner of the San Francisco hub, ensuring a seamless, safe, and high-quality employee and guest experience
Oversee daily workplace operations including space readiness, front-of-house support, vendor coordination, events, and real-time issue resolution
Act as the primary point of accountability for the SF hub—anticipating needs, resolving problems quickly, and continuously improving the experience
Lead workplace logistics related to hybrid work, in-office programming, leadership on-site needs, and executive meetings
Own workplace health, safety, and compliance for the hub, partnering with Legal, People, and external vendors to meet local and company standards
Manage local vendors and service partners; ensure service levels, budgets, and contracts are met
Partner closely with regional and global counterparts to ensure consistency while adapting to local needs
Own and evolve the long-term Workplace Experience and hub strategy, balancing employee experience, cost discipline, scalability, and risk management
Directly manage Workplace Experience Specialists in international locations, including London and Austin, providing clear priorities, coaching, and performance management
Establish operating standards, playbooks, and shared ways of working across hubs to ensure a consistent global experience while allowing for local nuance
Lead workplace-related programs such as space planning, moves, expansions, hub model evolution, and vendor transitions across regions
Translate strategy into executable plans with clear milestones, risks, dependencies, and success metrics
Use data, employee insights, and on-the-ground feedback to inform decisions and continuously refine the workplace model
Lead cross-functional HR initiatives beyond workplace, partnering with Total Rewards, HR Operations, People Systems, Finance, IT, and Legal
Bring structure and momentum to complex, ambiguous projects—owning planning, prioritization, execution, and communication
Balance project delivery with ongoing workplace operations, ensuring neither is compromised
Act as a trusted execution partner to HR leadership, surfacing tradeoffs, risks, and recommendations
Own strategic vendor relationships tied to workplace and HR initiatives, including contract negotiation, renewals, and performance management
Manage workplace and program budgets with strong cost discipline and transparency
Build strong relationships with senior leaders and cross-functional partners; communicate clearly and decisively at all levels
Champion the use of AI, automation, and modern tools to streamline workplace and HR workflows
Improve reporting, forecasting, and decision-making through better data, tooling, and dashboards
Reduce manual effort while increasing consistency, insight, and scalability across workplace and HR programs
Qualification
Required
Hands-on experience owning a physical workplace or hub, ideally in a hybrid or high-growth environment
Proven people management experience, including leading distributed or multi-site teams
Strong project management skills with a track record of delivering complex work in ambiguous environments
Experience managing vendors, budgets, space planning, and health & safety considerations
Comfort being visible, present, and accountable for outcomes—not just planning
Excellent communication skills and strong executive presence
Experience managing leased offices, co-working spaces, or third-party office providers
Demonstrated success driving vendor negotiations, cost optimization, and service-level management
Data-driven mindset with experience using analytics (preferably AI-assisted) to inform decisions
Ability to travel 15–20% for onsite support in U.S. and international hubs
Preferred
8–12+ years of experience in Workplace Experience, HR Operations, Program Management, or similar operational leadership roles
Strong knowledge of U.S. health and safety regulations; familiarity with U.K. and EU standards preferred
Comfort adopting AI tools for automation, reporting, documentation, and workflow efficiency
Familiarity with workplace tech (Google Suite, Envoy, WeWork systems, Grubhub, and similar platforms)
Benefits
Access to BetterUp coaching; one for you and one for a friend or family member
A competitive compensation plan with opportunity for advancement
Medical, dental, and vision insurance
Flexible paid time off
Per year: All federal/statutory holidays observed
4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)
5 Volunteer Days to give back
Learning and Development stipend
Company wide Summer & Winter breaks
Year-round charitable contribution of your choice on behalf of BetterUp
401(k) self contribution
Company
Motive Software
Technology enabling human insight.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2023-01-01Private Equity
2021-09-17Acquired
Company data provided by crunchbase