Texas Department of Motor Vehicles · 1 day ago
TXDMV - VTR Customer Service Representative
Odessa, TX
Full-time
Onsite
Entry, Mid Level
$3,600/mo - $3,600/mo
2+ years expThe Texas Department of Motor Vehicles (TxDMV) is dedicated to serving and advancing the citizens and industries in the state with quality motor vehicle related services. They are seeking a Customer Service Representative III to provide complex customer service work related to vehicle title and registration activities, ensuring compliance with State and Federal laws and regulations.
AutomotiveGovernmentNon ProfitTransportation
Responsibilities
Provides quality customer service to the public, county tax offices and industry stakeholders regarding title and registration application requests and customer inquiries for TxDMV information, services, policies, procedures, law, rules and regulations
Communicates to assist the public, government entities and industry stakeholders in person, by telephone (inbound/outbound), by e-mail and through correspondence
Prepares and edits correspondence for the public and agency stakeholders including government agencies, law enforcement, vehicle dealers and metal recyclers
Reviews, processes, and routes mail. Tracks receipt and processing of documents
Retrieves information from master files, mainframe systems and databases to verify against applications, forms and supporting original documents. Enters information into databases and approves or rejects issuance of requested documents
Research information from manuals and electronic resources to resolve complex customer service problems and collaborates with other agencies and divisions to provide information and services to external and internal customers
Maintains specialized expertise in TxDMV laws, rules, regulations, policies and procedures to issue temporary registration; NAFTA permits; authorize refunds and corrected title requests and issue credit fee vouchers and bonded title letters
Receives and processes customer applications and functions as cashier to collect and disperse fees. Balances daily receipts and assigned inventory; reconciles discrepancies and prepares financial reports
Participates in team meetings to contribute to the development of best practice procedures
May process customer apportioned registration in-person, by telephone and through the TxIRP online application
Performs other job-related duties as assigned
Qualification
Required
Graduation from high school or equivalent plus two (2) years' experiences in a high-volume customer service or general office administration environment
Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent
Proof of education and experience listed on the application
Eligibility to work in the United States
Satisfactory results from a pre-employment criminal history background check and driver's record check
Compliance with Selective Service registration for males ages 18-25
Required to attend work regularly and observe approved work hours in accordance with department policies and procedures
Benefits
Retirement Plan
Paid Group Health & Life Insurance for employees
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Longevity Pay
Dental
Vision
Dependent Optional Life Insurance
Voluntary AD&D Insurance
Dependent Health & Life Insurance
Health & Dependent care flexible spending accounts
Tuition Assistance Program
Company
Texas Department of Motor Vehicles
The Texas Department of Motor Vehicles (TxDMV) is a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Glenna Bowman
Chief Financial Officer
Wendy Barron
Chief Information Officer
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