CoreSphere, LLC · 23 hours ago
ServiceNow Business Process Consultant
Bethesda, MD
Full-time
Onsite
Mid, Senior Level
$90/hr - $100/hr
3+ years expCoreSphere, LLC is a fast-growing Salesforce Crest Partner and ServiceNow Elite Partner established in 2003 to develop state-of-the-art solutions for public and private sector organizations. They are seeking a certified ServiceNow Customer Service Management Implementation Specialist to lead business process activities for a US federal client, ensuring successful implementation and support of ServiceNow CSM solutions.
Information TechnologyInternet of ThingsSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Successfully manage customer expectations and ensure tasks are estimated accurately and performed on time and on-budget with high-levels of customer satisfaction and quality
Support the delivery Engagement Manager and client Project Manager
Coordinate activities with client team stakeholders including technical and functional Subject Matter Experts (SMEs) as well as other project team Technical Consultants (TCs) and BPCs
Ensure appropriate collaboration, coordination, and communications within the implementation team and with client SMEs
Apply best practices for managing work under the task order
Manage activities and resources to a project plan utilizing the appropriate tools (e.g., ServiceNow Project Portfolio Management (PPM) suite, SharePoint, Microsoft Project and potentially other agile tools (e.g., Jira)
Understand and manage the Critical Path for successful project delivery and support tasks
Lead and support project objectives, build project requirements, and manage the constraints of the project including but not limited to: cost, scope, schedule, and quality
Communicate clearly, effectively, on time, and to the correct audience
Manage risks and issues; be proactive and communicate effectively
Estimate the level of effort of BPC efforts for out-of-scope work
Identify and manage to change request process
Ensure work is performed compliant with client and contractual policies and processes
Draft, coordinate Weekly Status Report submissions
Support ad hoc oral and written data calls
Attend various program meetings with the project team members as needed
Qualification
Required
Successfully performed CSM BPC O&M and/or implementation work with other clients of similar size, scope and complexity
Bachelor's degree in business management, project management, financial management, computer science, or related field
At least 3 years of experience as a Business Analyst, including experience as a ServiceNow BA
Hands-on experience working in ServiceNow in at least one module: HRSD, ITSM, WSD, or GRC
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist with CSM (CIS-CSM)
Successful and proven track record implementing ServiceNow CSM applications and other ServiceNow applications
Minimum three (3) years of experience leading and performing BPC work primarily with CSM
3+ years of experience in software QA testing, including Unit testing, Integration testing, Regression testing, and UAT facilitation
Deep understanding of both waterfall and agile System Development Life Cycle (SDLC) project management methodologies, techniques, and tools
Working knowledge and experience with CSM processes
Comfortable working in a fast-paced technology environment working for clients
Experience creating and maintaining Test scripts, Test data, Defect logs and reproduction steps and UAT results documentation
Experience eliciting, analyzing, documenting business/functional requirements
Facilitating discovery workshops, stakeholder interviews, backlog grooming
Ability to write user stories, acceptance criteria, process maps, wireframes
Ability to translate business requirements into ServiceNow configuration
Knowledge of ServiceNow UI and common workflows
Experience in both Waterfall and Agile/Scrum environments
Experience developing training materials and conducting training
Experience creating or updating user guides, release notes, and 508-compliant documents
Ability to interpret user stories and acceptance criteria into test plans
Strong documentation skills, especially in plain-language writing for release notes
Ability to redact PII in screenshots per OCC requirement
Experience supporting remote UAT sessions and demos
This position requires a US Citizenship. You must be a US Citizen and have a Public Trust clearance and/or have the ability to obtain one
Preferred
Master's degree in business management, project management, financial management, computer science, or related field
Other ServiceNow implementation or developer accreditations and/or certifications
Experience managing the operations and maintenance (O&M) of the proposed solution
Scrum Master Certified
ServiceNow Certified System Administrator (CSA) preferred
Experience testing ServiceNow applications strongly preferred
Project Management Professional (PMP) Certified
ITIL V3 Foundation Certified
Benefits
Competitive Pay
Paid Time Off
Sick Leave
Public Holidays
STD/LTD
Health and Dental
401(k)
Company
CoreSphere, LLC
CoreSphere is a customer-focused Salesforce and ServiceNow implementation partner of choice with over 20 years of experience transforming private and public sector agencies into high-performing, cloud-enabled enterprises.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lily Foks
Partner Alliances Manager
Shailesh Gupta
Managing Partner
Company data provided by crunchbase