KSi · 4 days ago
Practice Operations & Billing Manager
North Liberty, IA
Full-time
Onsite
Mid Level
$24/hr - $28/hrKSI is partnering with a client to hire a proactive Practice Operations & Billing Manager for a pediatric therapy clinic. This role involves leading front-desk operations, coordinating scheduling and intake, and managing billing functions to ensure a smooth and efficient practice.
AgricultureIndustrialManufacturing
Responsibilities
Provide daily direction for front-desk operations and support the afternoon shift as the on-site lead
Ensure phones, check-ins, messages, and follow-ups are handled consistently and professionally
Keep intake paperwork moving — no bottlenecks
Actively monitor openings and help fill schedules (we have a waitlist)
Mentor, coach, and model a calm, welcoming, professional front-office culture
Coordinate appointments, cancellations, and reschedules with accuracy
Partner closely with therapists to ensure families understand next steps
Track and improve key metrics (attendance, cancellations, utilization, collections)
Process claims, verify insurance, and post payments
Follow up proactively on denials and outstanding balances
Maintain billing documentation and confidentiality
Work independently in a dedicated space away from the front desk
Anticipate needs and suggest improvements before issues arise
Help roll out new processes and tools
Serve as a liaison between clinical and administrative teams
Support operational planning as the practice expands
Qualification
Required
Provide daily direction for front-desk operations and support the afternoon shift as the on-site lead
Ensure phones, check-ins, messages, and follow-ups are handled consistently and professionally
Keep intake paperwork moving — no bottlenecks
Actively monitor openings and help fill schedules (we have a waitlist)
Mentor, coach, and model a calm, welcoming, professional front-office culture
Coordinate appointments, cancellations, and reschedules with accuracy
Partner closely with therapists to ensure families understand next steps
Track and improve key metrics (attendance, cancellations, utilization, collections)
Process claims, verify insurance, and post payments
Follow up proactively on denials and outstanding balances
Maintain billing documentation and confidentiality
Work independently in a dedicated space away from the front desk
Anticipate needs and suggest improvements before issues arise
Help roll out new processes and tools
Serve as a liaison between clinical and administrative teams
Support operational planning as the practice expands
A natural leader who takes ownership and follows through
Confident working independently while staying collaborative
Highly organized, detail-focused, and steady under pressure
Comfortable with technology, spreadsheets, and basic reporting
Warm, professional, and supportive with families and teammates
Growth-minded — excited to help build what comes next
Reliability to open the clinic each morning is essential
Preferred
Bonus if you have experience in healthcare, therapy offices, or insurance/billing
Benefits
Health, dental, and vision
Employer-paid life, AD&D, short- & long-term disability
401(k) with employer match
Paid time off (increasing with tenure)
Six paid holidays
Company
KSi
KSi is a leader in the design and manufacturing of belt conveyors, seed treatment application systems, and ag software.
Founded in 2000
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Paul Kaeb
President/CEO
Neal Kellenberger
Chief Financial Officer
Company data provided by crunchbase