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N.C. Department of Information Technology · 1 day ago

Associate Director, Policy/County Operations

United States

Full-time

Remote

Senior Level, Lead/Staff, Director/Executive

$73K/yr - $143K/yr

7+ years exp

The North Carolina Department of Health and Human Services (DHHS) is one of the largest agencies in the state, responsible for the health and well-being of North Carolinians. The Associate Director of Policy/County Operations will oversee Medicaid eligibility policy development and ensure efficient operations within the Division of Health Benefits.

Information Technology & Services

Work & Life Balance

Responsibilities

The Associate Director of Policy/County Operations reports to the Deputy Director of Member Operations

The Associate Director of Policy/County Operations plays a critical role the development of the scope, planning, execution, and delivery of Medicaid eligibility policy, eligibility training and oversight of the local DSS support, Medicaid policy subject matter expertise for NC FAST system changes in relation to Medicaid eligibility and user and beneficiary experience improvement

This role provides meaningful insight ensuring that DHB Member Operations run more efficiently and effectively

This position oversees the Operational Support Team (OST) and Medicaid Policy teams

Qualification

Medicaid program managementMedicaid eligibility policyProject managementCross-functional team managementEffective communicationCritical thinkingProblem solvingFlexibility

Required

Master's degree in an area specific to the program from an appropriately accredited institution and five years of experience in the area of assignment, including three years in a supervisory or consultative capacity; or

Bachelor's degree in an area specific to the program from an appropriately accredited institution and seven years of experience in the area of assignment, including three years in a supervisory or consultative capacity; or

an equivalent combination of education and experience