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Dscout · 1 day ago

Lead Research Advisor

Chicago, IL

Full-time

Hybrid

Senior Level, Lead/Staff

5+ years exp

Dscout is a leading UX research platform trusted by top brands across various industries. The Lead Research Advisor will focus on driving customer success by maximizing platform adoption and managing a team of Research Advisors to deliver impactful research projects.

Consumer ResearchMarket ResearchProduct ResearchUX Design

Growth Opportunities

Responsibilities

Act as a Dscout expert to train and educate customers on functionality and Dscout methodology, driving wide and deep platform adoption

Consult with customers to provide specific recommendations for their research designs on our software platform, ensuring successful outcomes and value realization

Collaborate with customers to run high-impact research projects on Dscout, including planning, design, recruiting, fielding, and client engagement

Equip customers to derive insights from data using Dscout's analysis tools

Work closely with our Sales team to ensure customer retention, identify expansion opportunities, and proactively mitigate risk of churn

Manage 1-3 Research Advisors, prioritizing workload, coaching on work performance, and professional growth

Travel occasionally for onsite customer visits where you will build relationships, train and share best practices, and gather feedback to bring directly back to our Product team

Act as a customer advocate by sharing feedback internally to continuously improve Dscout's product offerings

Provide support and guidance to research participants (who we call "Scouts")

Qualification

Research expertiseCustomer Success experiencePeople managementEmpathyCuriosityCommunication skillsCritical thinkingProblem solvingOrganizational skillsCollaboration

Required

5+ years experience in research, ideally with exposure to a Customer Success or consulting model

Lead complex, high-impact research engagements for in-house or for clients across all phases of qualitative research, especially scoping/planning, design, recruiting, fielding, and analysis a plus

Proven ability to consult with clients/customers to drive product adoption and maximize customer lifetime value

1+ years of experience as a people manager

BA/BS degree in anthropology, sociology, market research, design research, HCI related field, or equivalent work experience

Excellent communication skills, both oral and written. Naturally able to strike a balance between friendly and professional in all communications

Able to work both collaboratively and independently, proven experience collaborating with and mentoring team members

Strong critical thinking skills; excited by the prospect of creative problem solving in the research and SaaS space alongside colleagues and customers

Flexible and eager to learn new things each and every day

Empathetic to others' needs and circumstances

Highly organized, efficient, and detail-oriented

An innate curiosity about how and why people behave the way they do, and a desire to better understand complex behavioral problems and find solutions to those problems