Syneos Health · 1 day ago
Associate Director, FSP 360
United States
Full-time
Remote
Lead/Staff, Director/ExecutiveSyneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. The Associate Director, FSP 360 provides leadership, direction, and management to functional teams, ensuring project deliverables are met while fostering strong customer relationships and compliance with quality metrics.
BiotechnologyHealth CarePharmaceuticalTherapeutics
Responsibilities
Provides leadership, direction, and management to FSP 360 functional teams
Provides training, consultation and oversees quality related to operating activities of assigned staff to ensure project deliverables are met
May liaise with other departments or business units to optimize resources as well as to establish harmonized clinical operations practices, processes, and tools
Contributes to operational initiatives
Acts as an SME where country/region/functional knowledge is key
May act as a regional operational lead
Develops and fosters strong, collaborative relationships with customers and escalates more serious issues as required
Solicits feedback from customer PoC (s) for continuous improvement of service delivery and to strengthen customer relationships
Responsible for delivery and compliance with agreed-upon KPIs, as well as analyzing performance and quality metrics to assure BU achievement of regional productivity and compliance metrics; develops and executes mitigation and remediation plans for non-compliance as needed
Expected to address improvement initiatives as identified
Responsible for managing headcount and reviewing workloads for all staff in the reporting chain
Oversees resource availability for assigned staff, country, or region, ensuring projects are adequately staffed and staffing needs are promptly identified
Resolves potential resourcing conflicts to facilitate mutually beneficial resolutions
Collaborates with local Talent Acquisition (TA) teams and identifies future customer resourcing needs
Proactively communicates and manages customer issues through assigned escalation channels
Ensures quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WIs) and compliance with federal and local guidelines and ICH GCPs
Ensures all staff follow the required training and complete the required documentation
Provides regular compliance updates to management accordingly
Conducts oversight visits as required for Clinical Research Associates
Responsible for all system updates, and compliance with systems and relevant procedure and practices applicable to the customer and Syneos Health processes
Responsible for partnering with internal and external stakeholders to drive and oversee customer growth strategies
May provide support to facilitate new project awards during the proposals and Bid Defense process, providing expert functional guidance where required
May participate in marketing activities, customer presentations and proposal development
Responsible for knowledge sharing across the business unit to disseminate best practices and lessons learned in support of the overall FSP 360 operating model
Makes informed and data-driven decisions that result in positive impact on overall business unit performance
Responsible for delivering BU revenue targets by supporting the assessment of overall program customer delivery and the development of program/regional staff plan
May serve as a Company representative at professional meetings or seminars
Responsible for active management of team members’ performance through the established Syneos Health process; at an individual contributor level (M23+) and manager level
Act as a local SME for people related queries
Verifies that team members adhere to training guidelines, maintain their training records and individual and corporate training needs are identified and addressed
Provides administrative oversight (for example, HR processes, timecards, expense reports)
Supports team members’ professional development through coaching, providing opportunities to increase knowledge and skill levels, and by delegating tasks commensurate with skill level
Proactively works to ensure team members’ engagement, retention and turnover rates remain within expected levels
Demonstrates commitment to diversity, equity, and inclusion through continuous development of all staff, modeling inclusive behaviors and proactively managing bias
Qualification
Required
Bachelor's degree in life sciences, nursing degree, or equivalent related experience, plus extensive clinical research experience in a contract research organization, pharmaceutical or Biotechnology Company, including some time in a leadership capacity or equivalent combination of education, training and experience is required
Knowledge of GCP/ICH guidelines and other applicable regulatory requirement
Excellent communication, presentation, interpersonal skills; both written and spoken, with an ability to inform, influence, convince, and persuade
Strong time management, technical and organizational skills. Ability to work independently and within a team environment
Creative problem solver who is self-motivated, flexible, open to change, collaborative, and possesses a customer-centric mindset
Demonstrate strong leadership skills, including ability to set direction, mentor and motivate others to achieve departmental goals
Demonstrate understanding of the workflow process, roles, and responsibilities of multiple functional areas
Ability to travel as necessary; up to 25%
Benefits
Company car or car allowance
Health benefits to include Medical, Dental and Vision
Company match 401k
Eligibility to participate in Employee Stock Purchase Plan
Eligibility to earn commissions/bonus based on company and individual performance
Flexible paid time off (PTO) and sick time
Company
Syneos Health
Syneos Health, the only fully integrated end-to-end clinical and commercial solution organization.
Founded in 1985
10001+ employees
H1B Sponsorship
Syneos Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (26)
2023 (49)
2022 (63)
2021 (84)
2020 (63)
Funding
Current Stage
Public CompanyTotal Funding
$524.65M2023-09-28Private Equity
2023-05-10Acquired
2021-03-01Post Ipo Secondary· $524.65M
Leadership Team
Michael Bonello
Executive Vice President and Chief Financial Officer
Michael Brooks
Chief Operating Officer
Recent News
2025-12-01
Company data provided by crunchbase