Kyndryl · 5 days ago
Deskside Support Technician
Norwalk, CT
Full-time
Onsite
Mid, Senior Level
$38K/yr - $65K/yr
5+ years expKyndryl is a company that designs, builds, manages, and modernizes mission-critical technology systems. They are seeking a Deskside Support Technician to deliver hands-on support and maintain client systems for a diverse range of end users. This role involves troubleshooting hardware and software issues, collaborating with internal teams, and ensuring customer satisfaction.
Information Technology & Services
No H1B
U.S. Citizen Only
Responsibilities
Join our team of client-facing tech enthusiasts dedicated to delivering hands-on support and maintaining client systems for a diverse range of end users, including executive support
As Deskside Support, you're not just a problem solver – you're a technology hero
Picture yourself in a role where you're the go-to expert for testing and troubleshooting, playing a crucial part in identifying and resolving issues with software upgrades, system images, and cutting-edge hardware deployments
Your expertise will be invaluable as you tackle hardware and software dilemmas across a multitude of device types, both on-site and through remote support
Showcasing your knowledge of popular operating systems and applications, you'll make technology hiccups disappear with ease
In this role, you'll be part of a vibrant ecosystem, collaborating with other internal teams at Kyndryl as well as our esteemed alliance partners, such as Microsoft
You'll be right at the forefront, recognizing opportunities for modernization and automation within your realm
You’re empowered to bring your creative side by presenting innovative ideas that not only enhance the end-user experience but also drive cost savings
You'll play a pivotal role in achieving customer satisfaction by ensuring we meet XLA and SLA targets
Join us as Deskside Support, where every day is a tech adventure, and you're the hero who keeps the digital world spinning smoothly
Qualification
Required
5+ years of experience providing IT support
Experience working in a customer facing environment
Strong communication skills including email, phone and in-person
Candidates must be U.S. citizens and reside within the United States
Preferred
Bachelor's degree in Computer Science, Information Technology, or related technical field
Benefits
Medical and dental coverage
Disability
Retirement benefits
Paid leave
Paid time off
Company
Kyndryl
Kyndryl is an information technology and services company.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-02-20Post Ipo Debt· $500M
2021-11-04IPO
Leadership Team
Antoine Shagoury
Global Chief Technology Officer
David B. Wyshner
Chief Financial Officer
Recent News
2026-01-23
2026-01-23
2026-01-22
Company data provided by crunchbase